You come first. As a Private Hospital Group, Hirslanden pays particular attention to the needs of its private patients and offers you its privilege programme Hirslanden Privé.

Un membre du personnel hôtelier sert son repas à un patient privé

At the hospitals in the Hirslanden Private Hospital Group, we are guided by three criteria: the best in specialist medicine and medical technology; care that combines the highest level of expertise with sensitivity to the wellbeing of the patient; and healthy and varied nutrition.

Your needs are our priority. That is why we have developed the Hirslanden Privé privilege programme, giving you access to a whole range of top-class services before, during and after your stay.

Before your stay

  • Welcome pack with brochure, documents about the hospital, offer of services and the contact details of your Guest Relations representative
  • Advice and organisation of various healthcare services by the Hirslanden Privé Service Line

During your stay

  •  Rapid access to all our medical services
  • Monitoring by your affiliated doctor with a personal visit, discharge interview and subsequent follow-up
  • Guarantee of ongoing medical follow-up by your affiliated doctor or his/her deputy
  • Qualified nursing staff, dedicated points of contact for treatment and care
  • Where possible, scheduling of consultations, treatment, diagnostic tests, etc. according to your personal wishes
  • Simplified administrative procedures
  • Personal assistance getting to your room (on arrival)
  • Comfortable, well-equipped, individual room
  • Free loan of an iPad in some Hirslanden hospitals
  • Top-of-the-range Louis Widmer skin care products
  • Use of a Hirslanden Privé bathrobe
  • Hirslanden Privé slippers (unless not recommended by your doctor)

Other benefits during your stay

  • Daily newspaper of your choice
  • Free choice of set menus and à la carte dishes at no extra cost
  • Menus to suit your dietary needs, kosher and halal meals
  • Free mineral water, tea and coffee
  • Daily room service
  • Free internet access (on request: laptop and iPad)
  • One free day's parking during your stay
  • Laundry service: collection and return of your clothes
  • Organisation of hairdressing services, manicure, pedicure, dietary advice and massages
  • Organisation of business services, transport services, etc.
  • Internal private mail-sending service
  • Flexible visiting times
  • Booking of hotel rooms for partners or relatives
  • Contact arranged with care services or a rehabilitation centre and stays organised
  • Full 24-hour-a-day emergency medical service in Hirslanden emergency departments
  • Hirslanden Privé transport service for your return home after your stay (up to 30 minutes from the centre of Lausanne and on working days)


After your stay