You come first. As a Private Hospital Group, Hirslanden pays particular attention to the needs of its private patients and offers you its privilege programme Hirslanden Privé.
At the hospitals in the Hirslanden Private Hospital Group, we are guided by three criteria: the best in specialist medicine and medical technology; care that combines the highest level of expertise with sensitivity to the wellbeing of the patient; and healthy and varied nutrition.
Your needs are our priority. That is why we have developed the Hirslanden Privé privilege programme, giving you access to a whole range of top-class services before, during and after your stay.
Before your stay
- Welcome pack with brochure, documents about the hospital, offer of services and the contact details of your Guest Relations representative
- Advice and organisation of various healthcare services by the Hirslanden Privé Service Line
During your stay
- Rapid access to all our medical services
- Monitoring by your affiliated doctor with a personal visit, discharge interview and subsequent follow-up
- Guarantee of ongoing medical follow-up by your affiliated doctor or his/her deputy
- Qualified nursing staff, dedicated points of contact for treatment and care
- Where possible, scheduling of consultations, treatment, diagnostic tests, etc. according to your personal wishes
- Simplified administrative procedures
- Personal assistance getting to your room (on arrival)
- Comfortable, well-equipped, individual room
- Free loan of an iPad in some Hirslanden hospitals
- Top-of-the-range Louis Widmer skin care products
- Use of a Hirslanden Privé bathrobe
- Hirslanden Privé slippers (unless not recommended by your doctor)
Other benefits at the clinic
- Daily newspaper of your choice
- Free choice of set menus and à la carte dishes at no extra cost
- Menus to suit your dietary needs, kosher and halal meals
- Free mineral water, tea and coffee
- Daily room service
- Free internet access (on request: laptop and iPad)
- One free day's parking during your stay
- Laundry service: collection and return of your clothes
- Organisation of hairdressing services, manicure, pedicure, dietary advice and massages
- Organisation of business services, transport services, etc.
- Internal private mail-sending service
- Flexible visiting times
- Booking of hotel rooms for partners or relatives
- Contact arranged with care services or a rehabilitation centre and stays organised
- Full 24-hour-a-day emergency medical service in Hirslanden emergency departments
- Hirslanden Privé transport service for your return home after your stay (up to 30 minutes from the centre of Lausanne and on working days)
- For parents-to-be: filled baby change bag, free parking once a day, dinner for two for the parents-to-be, voucher for three-month subscription to BabyMag magazine, etc. (other gifts: see the Maternity Unit Cecil page)
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After your stay
- Personal Hirslanden Privé membership card, giving you access to various Hirslanden Privé services at any time
- Advice and organisation of a range of healthcare services by the Hirslanden Privé Service Line
- Hirslanden Privé benefits with our partners such as coop@home, Valser and Amavita
