Quality management at Hirslanden is based on the “Business Excellence” model of the European Foundation for Quality Management (EFQM). This model serves to evaluate and define the position of all hospitals and to guarantee the co-ordinated, result-oriented development of all the group divisions.
The first clinics from the Hirslanden Group already implemented the EFQM model in 2004 for self-assessment purposes, with the entire group oriented to it in the interim.The EFQM model primarily serves companies with regard to their self-evaluation. However, there is also the option of third-party evaluation through external assessors specialised in the model’s application. They are able to accurately assess the extent to which a company fulfils the model’s specified criteria.