Surveying patient satisfaction with Press Ganey is a key part of our quality management. We place great importance on the feedback from our patients following their inpatient stay. This allows us to better cater to their needs and continuously improve our services.

Since 2017, we have been assessing patient satisfaction with Press Ganey, a 60-question questionnaire that is used internationally. From the quality of the medical care provided by the nurses and doctors, to the quality of the food, and the cleanliness of the rooms, questions are asked about numerous factors that can be observed by patients during their stay and assessed after they go home.

Press Ganey is the world’s largest industry-wide database containing responses from patients, nursing staff and doctors. It allows us to compare results in inpatient and outpatient care with over 3 000 comparable healthcare organisations around the world.

 

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Satisfaction & recommendation rate - Hirslanden Group

March 2024

88.3 Satisfaction rate

The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.

84.9 International Benchmark

The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.

92.0 Recommendation rate

The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.

87.5 International Benchmark

The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.

Patient experience - Detailed results - Hirslanden Group

March 2024

88.3 General satisfaction
91.2 Admission
85.3 Rooms
83.7 Meals
89.3 Nursing staff
90.2 Examination and treatment
86.9 Visitors and family
91.4 Doctors
88.6 Discharge
86.8 Emergency department
89.1 Personal well-being
92.4 Further services

Satisfaction & recommendation rate for the Hirslanden hospitals

March 2024

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1
Hirslanden Klinik Aarau
88.3 Satisfaction rate
92.2 Recommendation rate
2
Hirslanden AndreasKlinik Cham Zug
90.8 Satisfaction rate
96.9 Recommendation rate
3
Hirslanden Klinik St. Anna Luzern
88.6 Satisfaction rate
94.4 Recommendation rate
4
Hirslanden Salem-Spital Bern
87.4 Satisfaction rate
91.5 Recommendation rate
5
Hirslanden Klinik Permanence Bern
84.2 Satisfaction rate
84.2 Recommendation rate
6
Hirslanden Klinik Linde Biel
90.3 Satisfaction rate
93.8 Recommendation rate
7
Hirslanden Clinique Cecil Lausanne
90.2 Satisfaction rate
93.3 Recommendation rate
8
Klinik Hirslanden Zürich
88.1 Satisfaction rate
91.4 Recommendation rate
9
Hirslanden Klinik Im Park Zürich
87.1 Satisfaction rate
88.1 Recommendation rate
10
Hirslanden Clinique des Grangettes
87.5 Satisfaction rate
90.5 Recommendation rate
11
Hirslanden Klinik Stephanshorn
89.5 Satisfaction rate
94.2 Recommendation rate
12
Hirslanden Clinique Bois-Cerf
88.0 Satisfaction rate
91.7 Recommendation rate
13
Hirslanden Klinik Beau-Site
87.6 Satisfaction rate
91.6 Recommendation rate
14
Hirslanden Clinique La Colline
82.3 Satisfaction rate
100 Recommendation rate
15
Hirslanden Klinik Am Rosenberg
92.2 Satisfaction rate
95.8 Recommendation rate
16
Hirslanden Klinik Birshof
87.3 Satisfaction rate
90.3 Recommendation rate
17
Hirslanden Klinik St. Anna in Meggen
91.8 Satisfaction rate
94.6 Recommendation rate