MCI Clinical Services Report 2022
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Surveying patient satisfaction with Press Ganey is a key part of our quality management. We place great importance on the feedback from our patients following their inpatient stay. This allows us to better cater to their needs and continuously improve our services.
Since 2017, we have been assessing patient satisfaction with Press Ganey, a 60-question questionnaire that is used internationally. From the quality of the medical care provided by the nurses and doctors, to the quality of the food, and the cleanliness of the rooms, questions are asked about numerous factors that can be observed by patients during their stay and assessed after they go home.
Press Ganey is the world’s largest industry-wide database containing responses from patients, nursing staff and doctors. It allows us to compare results in inpatient and outpatient care with over 3 000 comparable healthcare organisations around the world.
The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.
The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.
The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.
The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.