What you should do in an emergency

Emergencies occur suddenly and unexpectedly. Emergencies come at inopportune moments and require timely, correct action. What can you do when something happens?

Keep calm. Gain an overview and act decisively.

In urgent cases, ring 144; highly qualified specialists are available to help you around the clock. While you are calling, please be prepared to provide the following information:

  • WHERE did it happen?
  • WHO is calling?
  • WHAT has happened?
  • HOW many people are involved?
  • WAIT for questions – please do not just hang up