Overview of our services

As a patient at Hirslanden Klinik Permanence you can look forward to first-class medical services, individualised care and a welcoming atmosphere, not to mention a range of extras tailored to your health insurance class. This page features a detailed overview of our services.

Our services at a glance

Medical services

	Private insurance	Semi-private insurance	Basic insurance
Appointments	Priority access to the desired medical services. Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.	Fast access to desired medical services. Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds.	Appointments based on capacity and medical urgency.
Choice of doctor	Free choice of doctors from our network of doctors for inpatient stays.	Free choice of doctors from our network of doctors for inpatient stays.	No free choice of doctor for inpatient stays.
Medical care	Surgery performed by attending medical specialist. Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.	Surgery performed by attending medical specialist. Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.	Surgery by assistant doctors under the supervision of specialist or by attending specialist. Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor
Nursing services	Nursing and care tailored to your personal needs. Care normally provided by registered nurses.	Individual nursing and care. Care normally provided by registered nurses.	Nursing care in compliance with applicable nursing standards. Care provided by registered nurses and nurses in training.
Daily routine	Consideration of appointment requests for examinations and therapy. Daily schedule planned in consideration of the patient’s requests.	Consideration of appointment requests for examinations and therapy. Daily schedule fixed, taking patient’s requests into consideration when possible.	Daily schedule fixed.
Visiting hours	Individual visiting hours	The visiting hours are available here or please consult the nursing staff.	Visiting hours are available here.
Therapy	Therapy based on medical needs as well as additional weekend therapy sessions by request.	Therapy based on medical needs.	Therapy based on medical needs.
Discharge	Discharge consultation directly with the attending specialist.	Discharge consultation with attending specialist personally.	Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed.
Rehabilitation	Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration. Handling of cost coverage arrangements with health insurer	Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible Handling of cost coverage arrangements with health insurer	Organisation based on doctor’s instructions and based on capacity. Handling of cost coverage arrangements with health insurer.

Hotel-style services

	Private insurance	Semi-private insurance	Basic insurance
Rooms	Single room with bathroom	Twin room, bathroom for two people	Shared room, bathroom for several people
TV/Radio	TV and radio with a wide range of programmes	TV and radio with a wide range of programmes	TV, radio CHF 8 per day, maximum CHF 50 per stay
Internet	Free use of Wi-Fi	Free use of Wi-Fi	Free use of Wi-Fi
Laundry service	Yes, with a pick-up and delivery service that is subject to charge	Yes, with a pick-up and delivery service that is subject to charge	No
Daily newspaper	Free choice of newspapers offered by the hospital	Regional daily newspaper, BZ, Bund or 24 heures	Regional daily newspaper, BZ, Bund or 24 heures, subject to charge
Flower service	Daily care of cut flowers	Care of cut flowers 3x per week	No
Overnight stay of a relative in a patient room	Yes, free of charge, excluding breakfast	Yes, subject to charge and only if patient is in a single room	No
Change of towels	On demand and daily	On demand and daily	On demand
Bathrobe/slippers	Privé bathrobe and towelling slippers are available	Light bathrobe on request	Light bathrobe on request, CHF 10 per stay
Care products	High-quality dermatological skincare products from Louis Widmer	High-quality dermatological skincare products from Louis Widmer	Standard shower gel on demand

Catering

	Private insurance	Semi-private insurance	Basic insurance
Drinks	Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices free of charge*	Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices free of charge*	Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices subject to charge.
Coffee, tea	Free of charge: Nespresso coffee machine and exclusive range of tea in the room on request*	Free of charge*	Free with main meals*
Drinks for visitors	Free of charge (mineral water, coffee and tea)*	Free of charge* (mineral water, coffee and tea)	Subject to charge
Wine offer/alcoholic beverages	Subject to charge	Subject to charge	Subject to charge
Breakfast	Free choice from both menus	Standard or medium breakfast (further offer at a reduced price)	Standard or medium breakfast, further offer subject to charge
Lunch/dinner	Free choice from both menus	Daily menu included. À-la-carte at a reduced price	Daily menu included. À-la-carte menu is a subject to a charge
Main meal for visitors – daily menu/À-la-carte/seasonal special	Yes, subject to a charge two free visitor meals per stay	Yes, subject to a charge one free visitor meal per stay	Yes, subject to charge
Snacks	Yes	Yes, limited offer	Yes, subject to charge
Fruit	Fresh fruit in the room daily on request	Fresh fruit in the room daily on request	No
Cafeteria/lounge	Two vouchers for one drink and one pastry of your choice

*does not apply to items purchased in the cafeteria

Guest Relations

	Private insurance	Semi-private insurance	Basic insurance
Visits from our Guest Relations staff	Yes	Yes	No
Drive home service	Limousine service home (perimeter 30 km as the crow flies) free of charge	Taxi service home (perimeter 10 km as the crow flies) free of charge	No
Parking	Voucher for parking garage Klinik Beau-Site/Kursaal or Salem-Spital. Free parking at Klinik Permanence		No
Services	Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital Postal service Booking of hotel rooms for partners or family members on request	Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital	No
Hairdresser	One free visit to the hairdresser (washing, blow-drying) per stay	One visit to a hairdresser (washing, blow-drying) per stay at a reduced price	No
Patient gift	Yes, Privé gift	Yes	No
Privé membership	Hirslanden Privé membership (exclusively for patients residing in Switzerland) and other benefits of the Hirslanden Privé patient programme	Advantages of the Hirslanden Préférence patient programme	No

You come first

Read more about the advantages of Hirslanden Privé for privately insured patients.

Pflegefachfrau vom Hirslanden Préférence Programm

We’re here for you, personally

Read more about the advantages of Hirslanden Préférence for semi-privately insured patients