Overview of our services

As a patient at Hirslanden Klinik Im Park you can look forward to first-class medical services, individualised care and a welcoming atmosphere, not to mention a range of extras tailored to your health insurance class. This page features a detailed overview of our services.

Our services at a glance

Medical services

Private insurance

Semi-private insurance

Basic insurance

Appointments

  • Priority access to the desired medical services. 
  • Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.
  • Fast access to desired medical services.
  • Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds. 
  • Appointments based on capacity and medical urgency.

Choice of doctor

  • Free choice of doctors from our network of doctors for inpatient stays.
  • Free choice of doctors from our network of doctors for inpatient stays.
  • No free choice of doctor for inpatient stays.

Medical care

  • Surgery performed by attending medical specialist.
  • Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.
  • Surgery performed by attending medical specialist.
  • Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.
  • Surgery by assistant doctors under the supervision of specialist or by attending specialist.
  • Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor

Nursing services

  • Nursing and care tailored to your personal needs.
  • Care normally provided by registered nurses.
  • Individual nursing and care.
  • Care normally provided by registered nurses.
  • Nursing care in compliance with applicable nursing standards.
  • Care provided by registered nurses and nurses in training.

Daily routine

  • Consideration of appointment requests for examinations and therapy.
  • Daily schedule planned in consideration of the patient’s requests.
  • Consideration of appointment requests for examinations and therapy.
  • Daily schedule fixed, taking patient’s requests into consideration when possible.
  • Daily schedule fixed.

Visiting hours

Individual visiting hours

  • The visiting hours are available here or please consult the nursing staff.

Visiting hours are available here.

Therapy

  • Therapy based on medical needs as well as additional weekend therapy sessions by request.
  • Therapy based on medical needs.
  • Therapy based on medical needs.

Discharge

  • Discharge consultation directly with the attending specialist.
  • Discharge consultation with attending specialist personally.
  • Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed.

Rehabilitation

  • Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration.
  • Handling of cost coverage arrangements with health insurer
  • Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible
  • Handling of cost coverage arrangements with health insurer
  • Organisation based on doctor’s instructions and based on capacity. 
  • Handling of cost coverage arrangements with health insurer.
Hotel-style services

Private insurance

Semi-private insurance

Basic insurance

Rooms

Single room with bathroom

Twin room, bathroom for two people

Shared room, bathroom for several people

TV/Radio

TV and radio with a wide range of programmes

TV and radio with a wide range of programmes

TV, radio CHF 8 per day, maximum CHF 50 per stay

Internet

Free use of Wi-Fi

Free use of Wi-Fi

Free use of Wi-Fi

Laundry service

Yes, with a pick-up and delivery service that is subject to charge

Yes, with a pick-up and delivery service that is subject to charge

No

Daily newspaper

Free choice of newspapers offered by the hospital

Regional daily newspaper, BZ, Bund or 24 heures

Regional daily newspaper, BZ, Bund or 24 heures, subject to charge

Flower service

Daily care of cut flowers

Care of cut flowers 3x per week

No

Overnight stay of a relative in a patient room

Yes, free of charge, excluding breakfast

Yes, subject to charge and only if patient is in a single room

No

Change of towels

On demand and daily

On demand and daily

On demand

Bathrobe/slippers

Privé bathrobe and towelling slippers are available

Light bathrobe on request

Light bathrobe on request, CHF 10 per stay

Products

High-quality dermatological skincare products from Louis Widmer

High-quality dermatological skincare products from Louis Widmer

Standard shower gel on demand

Charging device for smartphones

Yes

No

No

Catering

Private insurance

Semi-private insurance

Basic insurance

Drinks

Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices free of charge*

Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices free of charge*

Mineral water and tea in normal quantities free of charge. Soft drinks and fruit juices subject to charge.

Coffee, tea

Free of charge*: Nespresso coffee machine and exclusive range of tea in the room on request

Free of charge*

Free with main meals*

Drinks for visitors

Free of charge* (mineral water, coffee and tea)

Free of charge* (mineral water, coffee and tea)

Subject to charge

Wine offer/alcoholic beverages

Subject to charge

Subject to charge

Subject to charge

Breakfast

Free choice from both menus

Standard or medium breakfast (further offer at a reduced price)

Standard or medium breakfast, further offer subject to charge

Lunch/dinner

Free choice from both menus

Daily menu included. À-la-carte and seasonal special at a reduced price

Daily menu included. À-la-carte menu and seasonal special are subject to a charge

Main meal for visitors – daily menu/À-la-carte/seasonal special

Yes, subject to a charge Two free visitor meals per stay

Yes, subject to a charge One free visitor meal per stay

Yes, subject to charge

Snacks

Yes

Yes, limited offer

Yes, subject to charge

Fruit

Fresh fruit in the room daily on request

Fresh fruit in the room daily on request

No

Cafeteria/lounge

Two vouchers for one drink and one pastry of your choice

Guest Relations

Private insurance

Semi-private insurance

Basic insurance

Visits from our Guest Relations staff

Yes

Yes

No

Drive Home Service

Limousine service home (perimeter 30 km as the crow flies) free of charge


Taxi service home (perimeter 10 km as the crown flies) free of charge

No

Parking

Voucher for parking garage Klinik Beau-Site/Kursaal or Salem-Spital. Free parking at Klinik Permanence

Services

Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital

Postal service

Booking of hotel rooms for partners or family members on request

Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital

No

Hairdresser

One free visit to the hairdresser (washing, blow-drying) per stay

One visit to a hairdresser (washing, blow-drying) per stay ar a reduced price

No

Patient gift

Yes, Privé gift 

Yes

No

Privé membership

Hirslanden Privé membership (exclusively for patients residing in Switzerland) and other benefits of the Hirslanden Privé patient programme

Advantages of the Hirslanden Préférence patient programme

No

Hirslandenbaby - Room

Private insurance

Semi-private insurance

Basic insurance

Visiting the maternity ward

Monthly public information evening "Childbirth"; personal tour on request

Monthly public information evening "Childbirth"

Monthly public information evening "Childbirth"

Specialist care delivery room

Care by a qualified midwife

Care by a qualified midwife or midwife in training (FH degree)

Care by a qualified midwife or midwife in training (FH degree)

Spacialist care on the postanatal ward

Care by a qualified nurse or qualified midwife

Care by a qualified nurse or qualified midwife and/or nurse/midwife in training

Care by a qualified nurse of qualified midwife and/or nurse/midwife in training

Room for single occupancy

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Extra bed in single room for father/siblings incl. breakfast

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Visiting hours

Flexible visiting hours

Limited visiting hours

Limited visiting hours

Breakfast buffet in the Papillon lounge

Free of charge

Free of charge

Subject to charge

Coffee/tea

Free of charge. Nespresso coffee machine and exclusive range of tea in the room on request

Free of charge

The main meals are served with

Hirslandenbaby - Gifts

Private insurance

Semi-private insurance

Basic insurance

Hirslanden baby bag

Yes

Yes

No

Hirslandenbaby toiletry bag

Yes

Yes

Yes

Professional baby photography

Yes

Yes

Yes

Subscription to the WirEltern baby magazine

Yes, one year trial

Yes, six-month trial

No

If you have recently given birth and request an upgrade, the insurance coverage of your health insurance company does not change. Only the services defined in the ComfortCare flyer.