Patient satisfaction

Besides the national patient satisfaction measurement undertaken by the ANQ, Hirslanden continuously measures patient satisfaction together with the internationally renowned institute Press Ganey. This institute is an independent international business. The crucial factor is the overall impression that the patient has gained during his/her stay. Hirslanden compares its results internationally. The questionnaire contains standard questions taken from Press Ganey’s question pool. The questionnaire is primarily sent by e-mail. Patients without an e-mail address will receive the questionnaire by post. 

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