Outpatient and inpatient care

Medical treatment varies from patient to patient. The same applies to the administrative processing of patient files – you will receive individualised assistance in accordance with your personal situation.

 

Nevertheless, to give you an idea of the most important stages of your treatment, we have put together a summary of information that applies to most patients.

 

Outpatient procedures take place in an outpatient clinic. You can leave the clinic on the same day.

 

Inpatient stays refer to all treatments that require at least one overnight stay in hospital, or instances where the patient is transferred to a hospital after an outpatient procedure (e.g. after emergency surgery). If you choose to have treatment at one of our hospitals, we will organise all aspects of your stay for you.

 

Your medical documentation

 

When you contact us to make an appointment, we kindly ask you to submit any relevant medical documentation you may have. This includes:

  • Medical and diagnostic reports in English or German
  • Diagnostic data
  • Medical images such as ultrasound, CT or MRI files (DICOM files saved in a ZIP file)
  • Laboratory results
  • A description of your current symptoms

Large image files can be sent using www.wetransfer.com.

Information about application procedure

Below you can find more information about what happens after you have submitted your medical documentation. The team at Hirslanden International will gladly answer any questions you may have.

 

Patients with international insurance

Outpatient care

If you have international health insurance and are interested in an outpatient consultation with one of our doctors, simply contact Hirslanden International. We will record your personal details including your insurance policy and medical needs. Please send us any relevant medical reports and documentation you may have.

 

As soon as we have received your information, we will contact your preferred doctor to request a medical opinion. This will include the details of any necessary treatment.

 

If your preferred doctor is able to perform the treatment, we will gladly arrange an appointment for you. Should your desired doctor not be able to perform the treatment, we will – if possible – recommend another doctor from one of our hospitals.

 

Please discuss the invoicing and payment directly with your attending doctor. After the treatment is completed you can submit the invoice to your insurance company.  

Inpatient care

If you are a patient with international health insurance and require inpatient care please contact Hirslanden International directly. We will gladly record your personal and medical details and kindly ask that you provide your insurance policy and any relevant medical reports and documentation.

 

We will ask your preferred doctor to provide a medical opinion regarding your case. This will include details of any necessary inpatient treatment (including surgery), as well as the doctor’s fee.

 

If your preferred doctor is able to perform the treatment, we will prepare a comprehensive quote for you. It will also include any additional services, you wish to take advantage of during your stay. Should your desired doctor not be able to perform the treatment, we will – if possible – suggest another specialist from one of our hospitals.

 

After you have accepted our quote, your doctor will contact you to arrange a date for the inpatient procedure.

 

In the meantime, we will send your health insurance provider a request regarding the coverage of costs for your treatment. We will inform you whether your insurer accepts, partially accepts or rejects the request. If it is accepted, you can be admitted to the hospital on the arranged date. If your insurer only partially accepts or rejects the request, you will be required to pay a deposit in the amount of the uncovered costs, before the inpatient procedure can take place. There are two ways to make the payment:

  • Advance payment via bank transfer
  • Advance payment via credit card (please use the credit card form)

 

After your payment has been received you will be admitted to the hospital on the scheduled date.

 

After the procedure, we will issue a detailed invoice, including additional services you received. If you insurer is covering all the costs, we will directly send it the final invoice directly to them. If your insurer is only partially paying the costs, we will send the invoice to your personal address. In such cases we will deduct the deposit you have already paid from the total amount, which means you may need to make an additional payment, or you may receive a partial reimbursement. Afterwards you can submit the final invoice to your insurance company for a refund.

Self-paying patients

Outpatient care

Self-paying patients can also contact Hirslanden International regarding outpatient treatment. We require your personal details and information about your medical needs, as well as any available and relevant medical reports and documentation.

 

As soon as we have received the above-mentioned information, we will ask your preferred doctor to provide a medical opinion including details regarding possible treatment and their fees.

 

If your preferred doctor is available to perform the treatment, we will contact you and your doctor to organise an appointment for the examination/treatment. We will send you a personalised quote based on the details provided by the doctor. Should your preferred doctor not be able to perfomr the treatment, we will – if possible – recommend another doctor from one of our hospitals.

 

To ensure everything runs smoothly, we kindly ask you to pay the costs detailed in the quote prior to the outpatient procedure/examination. There are two ways to make the payment:

  • Advance payment via bank transfer
  • Advance payment via credit card (please use the credit card form)

 

As soon as we have received your payment, the treatment can go ahead as planned.

 

Afterwards we will send you a detailed final invoice regarding your treatment. If the final amount differs from your initial deposit, you will either receive a reimbursement or you may need to make an additional payment.  

Inpatient care

If you require inpatient treatment and plan to cover the costs yourself, Hirslanden International will be happy to assist. Please send us your personal details, information about your medical needs, as well as any relevant medical reports and documentation.

 

After the above-mentioned information has been received, we will ask your preferred doctor to provide a medical opinion including details regarding possible treatment and their fees. If the specialist is available to perform the procedure, we will send you a personalised quote. It will also include any additional services, you wish to take advantage of during your stay. Otherwise we will – if possible – recommend another doctor from one of our hospitals.

 

If you approve the quote, we will gladly organise an appointment for your treatment. You are kindly asked to balance the amount for the services listed in our quote before your inpatient stay. There are two ways to make the payment:

  • Advance payment via bank transfer
  • Advance payment via credit card (please use the credit card form)

 

As soon as we have received your payment, the inpatient procedure can go ahead as planned.

 

After your stay at the hospital you will receive a detailed final invoice regarding your treatment. It will include all the services you received during your stay. If the final amount payable differs from your initial deposit, you will either receive a reimbursement or you may need to make an additional payment.

Transportation

On request we will gladly organise your medical transport to and from the hospital – by road, rail or air. Please note that we require separate confirmation from your international health insurance company that they will cover any transport costs incurred. If your insurer does not cover transport costs, you will need to settle the costs yourself. In such cases patients are required to pay a deposit prior to travelling.

Rehabilitation

We do everything we can to ensure you receive the best possible care after you have left the hospital. Hirslanden hospitals collaborate with a variety of partners who meet our first-class quality standards.

 

For neurological rehabilitation we recommend Rehaklinik Zihlschlacht, and for musculoskeletal rehabilitation we recommend our partner kneipp-hof in Dussnang.  

 

We would be happy to advise you regarding your choice of clinic.



Hirslanden Prive Logo

Hirslanden Prive Logo

 




International Insurances: Our partners

Hirslanden International maintains long-standing relationships with leading international companies and health insurers. This enables us to provide efficient administrative assistance before, during and after your procedure.

 

Ask your insurer for details or visit our partners online:


Allianz

Axa Assistance

CIGNA

DKV

BUPA

Henner

AP Companies

International SOS Assistance