Our Hospitality & Guest Relations team takes care of the well-being of our supplementary insured patients. They accompany you upon admission, advise you on menu selection, and provide menu and room service. They are also your point of contact for any non-medical concerns and needs during your stay. Together with our professional nursing staff and our experienced physicians, our hotel services team ensures first-class care.
Our Hospitality & Guest Relations team is available to you as a neutral point of contact for non-medical matters. Guest Relations services are reserved for patients with supplementary insurance.
The following services are included:
- special requests
- food and beverage servic
- personal consultations
- handling of any concerns or complaints
Our Hotel Services & Guest Relations team is dedicated to making your stay as pleasant as possible
Marcel Bergmann
Head of Hotel Services / Guest Relations
Ricardo Ferreira
Employee Hotel Services / Guest Relations
Katarzyna Ribes
Employee Hotel Servicec / Guest Relations
