As a patient at Hirslanden AndreasKlinik Cham Zug, you can expect not only first-class medical care, but also individualized support and nursing, a warm and welcoming atmosphere, and a level of comfort appropriate to your insurance category. On this page, you will find a detailed overview of our services.
Our Services at a Glance
Before Admission
| Basic Insurance | Preference (Semi-Private Insurance) | Private Insurance | |
|---|---|---|---|
| Choice of Physician | No free choice of physician | Free choice of physician | Free choice of physician |
| Appointment Scheduling | Appointments scheduled based on capacity and medical urgency | Shared decision-making in appointment scheduling and faster access to medical care (subject to medical urgency and capacity) | Shared decision-making in appointment scheduling and faster access to medical care (subject to medical urgency and capacity) |
| Surgery Appointments | — | Surgery appointments possible on weekends and public holidays in consultation with your surgeon | Surgery appointments possible on weekends and public holidays in consultation with your surgeon |
| Room Upgrade | Upgrade to a double or single room subject to availability | Upgrade to a single room subject to availability | Upgrade to a single room subject to availability |
| Guest Relations | — | Personal support from Guest Relations prior to admission for all your wishes and concerns | Personal support from Guest Relations prior to admission for all your wishes and concerns |
Inpatient Stay
| Basic Insurance | Preference (Semi-Private Insurance) | Private Insurance | |
|---|---|---|---|
| Visiting Hours | Visiting hours from 2:00 p.m. to 8:00 p.m. | Visiting hours from 10:00 a.m. to 8:00 p.m. | Individual visiting hours |
| Business Services | — | Priority mail service for incoming and outgoing mail and giftsBusiness service – printing emails and documents | Priority mail service for incoming and outgoing mail and giftsBusiness service – printing emails and documentsFree use of a meeting room; technology and services subject to charge |
| For Your Relatives and Guests | — | Overnight stay of a relative in your room possible with room upgrade and surchargeOne voucher for a visitor menu per stayVisitors may order à la carte meals to the room at the stated prices | Three vouchers for visitor menus per stayFree beverages for visitors in the room (coffee, mineral water)Overnight stay of a relative in your room possible for an additional charge |
| In-Room Dining | Free mineral water and tea | Varied daily menus to choose from or paid options from the à la carte menuFree coffee at all timesBalanced breakfast / additional requests such as egg dishes and à la carte items available for a surchargeThree-course lunch menu of your choice; additional requests available at a surchargeThree-course dinner menu of your choice; additional requests available at a surchargeÀ la carte menu available in-room with (reduced) additional chargesSeasonal fruit selection available upon requestPaid selection of regional and international wines, sparkling wines, beer, and spirits | Free coffee at all timesFree fruit juices in the roomFree soft drinks in the roomBreakfast of your choice including egg dishes and à la carte itemsThree-course lunch menu of your choice; additional requests included free of chargeThree-course dinner menu of your choice; additional requests included free of chargeÀ la carte menu available free of charge in-roomSeasonal fruit selection available upon requestPaid selection of regional and international wines, sparkling wines, beer, and spirits |
| Guest Relations | — | Complaint management during your stay via Guest Relations or a member of the management teamRegular visits by your personal Guest Relations contact during your stay | Complaint management during your stay via Guest Relations or a member of the management teamVisit from a member of the management team during longer stays |
| Hospitality Services | — | Professionally trained hospitality staffDaily room cleaning and bed linen change upon requestDaily change of towels unless you wish to reuse themLaundry service for personal clothing (subject to charge)Complimentary bathrobe available upon requestComplimentary slippers available upon requestExclusive Feuerstein products from the Swiss Alps with pure herbal extracts (shower & bath, shampoo, body lotion)Complimentary selection of specialty pillows | Professionally trained hospitality staffDaily room cleaning and bed linen change upon requestDaily change of towels unless you wish to reuse themLaundry service for personal clothing (subject to charge)Exclusive Privé bathrobe available upon requestExclusive Privé slippers provided in your roomComplimentary toothbrush and toothpaste upon requestExclusive Feuerstein products from the Swiss Alps with pure herbal extracts (shower & bath, shampoo, body lotion, hand lotion, hyaluronic elixir roll-on serum) |
| Privacy | — | — | Choose your own wake-up and “do not disturb” times |
| Restaurant and Cafeteria | — | Restaurant use with reduced prices on à la carte dishes | Restaurant use with complimentary à la carte dishes |
| Additional Services | — | Appointment coordination for hairdresser, manicure, pedicure, and massages at the clinicAssistance with hotel bookings for partners or relativesDaily care of cut flowersCharging cables for smartphones and tablets available for loanFree tablets available for loan (limited availability) | Appointment coordination for hairdresser, manicure, pedicure, and massages at the clinicAssistance with hotel bookings for partners or relativesDaily care of cut flowersCharging cables for smartphones and tablets available for loanFree tablets available for loan (limited availability) |
| Daily Routine | Set meal times | Set meal times | — |
| Newspapers | Free digital national and international newspapers and magazines available upon request | Free digital national and international newspapers and magazines available upon request | — |
Infrastructure
| Basic Insurance | Preference (Semi-Private Insurance) | Private Insurance | |
|---|---|---|---|
| Your Room | Two- or four-bed room | Double roomHigh-quality furnishings with ample storage space, visitor table and chairsShared bathroom for two persons with shower, mirrored cabinet, and storage spaceIn-room safe and optional use of the clinic safe for personal valuablesHair dryer in the bathroom | Private single roomExclusive furnishings with ample storage space, visitor table and chairsPrivate bathroom with shower, mirrored cabinet, and storage spaceIn-room safe and optional use of the clinic safe for personal valuablesHair dryer in the bathroomNespresso or coffee machine in the room (including 6 complimentary capsules per day) |
| Lounge | — | Access to the exclusive Privé Lounge: separate lounge areas with beverages, snacks, newspapers, sofas, tables, and chairs in a premium setting | Access to the exclusive Privé Lounge: separate lounge areas with beverages, snacks, newspapers, sofas, tables, and chairs in a premium setting |
| Entertainment | TV media terminal at your bedFree Wi-FiTelephone available in the room (subject to charge) | TV media terminal at your bedFree digital TV with a wide selection of channels, including international channelsFree Wi-FiFree domestic phone calls | Large flat-screen TVFree digital TV with a wide selection of channels, including international channelsFree Wi-FiFree domestic phone calls |
Treatment
| Basic Insurance | Preference (Semi-Private Insurance) | Private Insurance | |
|---|---|---|---|
| Info for Your Relatives | — | The clinic arranges a telephone call to your relatives after the operation | The clinic arranges a telephone call to your relatives after the operation |
| Medical Technology | — | Use of the latest technology and innovative treatment methods for your procedure | Use of the latest technology and innovative treatment methods for your procedure |
| Nursing Services | Nursing care services within the scope of mandatory health insuranceYou will be informed if trainees are assigned to the care team | Higher level of nursing care servicesYou will be cared for by the same nursing professionals throughout your stayYou will be informed if trainees are assigned to the care teamTrainees may be involved in the care team with your consent | Higher level of nursing care servicesYou will be cared for by the same nursing professionals throughout your stayNursing shift handover in the afternoon takes place in your room |
| Scheduling | — | Consideration of personal appointment preferences for examinations and therapies | Consideration of personal appointment preferences for examinations and therapies |
| Therapy Services | — | Additional therapeutic treatments beyond what is medically necessary | Additional therapeutic treatments beyond what is medically necessaryComplimentary use of physiotherapy training equipment |
Austritt
| Allgemein | Préférence (Halbprivatversichert) | Privé (Privatversichert) | |
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After Discharge
| Basic Insurance | Preference (Semi-Private Insurance) | Private Insurance | |
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| Healthline | — |
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