Your Inpatient Stay at a Glance

Registration

Admission Form / Insurance Policy

You have decided to undergo a procedure or stay at AndreasKlinik Cham Zug. After your physician has registered you, you will receive the admission form from us. Please return the completed form along with a copy of your insurance policy as soon as possible - using the enclosed reply envelope, by email, or by fax - so that we can request cost approval from your insurance provider in good time.

Fax: +41 41 784 09 79
Email

If you require further information about the documents to be submitted, you can find it here.

Anesthesia Questionnaire

If you have received an anesthesia questionnaire, please complete it and return it together with the admission form and a copy of your insurance policy to the previously mentioned contact details of the patient scheduling department before your admission.

Anesthesia Consultation

Vorbereitend findet im Rahmen einer ambulanten Sprechstunde ein Gespräch mit der Anästhesieärztin oder dem Anästhesiearzt statt. Sie werden Sie über den Ablauf informieren und zusammen mit Ihnen das geeignete Anästhesie-Verfahren festlegen. Die Wahl der Anästhesie erfolgt jeweils nach Art der Operation, dem allgemeinen Gesundheitszustand und dem Wunsch des Patienten oder der Patientin.

Advance Directive

With an advance directive, you can specify in advance which medical measures you consent to and which you wish to refuse. If you have a current advance directive, please bring it with you to the clinic and hand it to your nursing staff upon admission. We will make a copy and place it in your medical file. The original will be returned to you..

Questions?

The team of the Patienten Services is available to assist you with any questions at:    T +41 41 784 09 70

Our patient scheduling team will be happy to answer any questions regarding cost coverage and health insurance:
T +41 41 784 09 65  

Admission

We will inform you of your exact admission time by SMS. If you have not received any information by 2:00 p.m. on the day before your admission, please contact us at T +41 41 784 09 70, to obtain your admission time. Please report to the reception desk at the confirmed admission time on the day of admission.

Any appointments for medical assessments or for a consultation with the anesthesia team will already have been scheduled and reserved prior to your admission. On the day of surgery, your admission time is arranged to minimize unnecessary waiting times for you.

Patients admitted for inpatient treatment may, where possible, move into their room before surgery. If this is not possible due to the admission time, they will be admitted via the day clinic and transferred to their room after surgery.

Patients registered for outpatient treatment are admitted via the day clinic. 

Physical Preparations

We kindly ask you to observe the following points before your admission

• Fasting: Please do not eat or drink anything for at least 6 hours before surgery. 
• Personal hygiene: Please shower before admission and do not apply body lotion afterward. Kindly remove nail polish and makeup. Please do not shave the area to be operated on.
• Jewelry: Please remove all jewelry (including wedding rings, watches, and piercings) before admission. 
• Prostheses, etc.: Dentures, hearing aids, contact lenses, and similar items may be brought with you and can be organized with the nursing staff upon admission without any problem. 

Valuables

We recommend leaving valuables, jewelry, and similar items at home. Your room is equipped with a lockable compartment in the wardrobe or, in single rooms, with a safe. There is also the option to deposit valuables at the reception desk. The clinic assumes no liability for the loss of or damage to personal items that are not deposited at the reception.

Special Requests

For special requests—such as an extra-long bed, additional pillows, or information regarding allergies or other special needs—you are welcome to contact our Hotel Services team by phone at  T +41 41 784 07 58 or via E-Mail.

Patient Safety

The safety of our patients is our highest priority in all medical and nursing services. You can find more information on patient safety in the section on Quality & Philosophy.
 

Surgical procedure

The nursing staff will welcome you in the operating area and prepare you for the monitoring of your heart activity and circulation. Together with the anesthesiologist, they will also care for you during the procedure.

If general anesthesia is not required, you may listen to music through headphones during the procedure and, if you wish, follow the course of the operation on a screen.

Information on the Surgical Procedure

Your attending physician will inform you about the course of the procedure as soon as possible, and, if you wish, with the involvement of your relatives.

Recovery Phase and Monitoring Unit

Depending on the procedure performed, the type of anesthesia, and your underlying medical conditions, you will be transferred after the procedure either directly to your room or to the recovery room or the intermediate care unit (IMC) for monitoring. Patients who have undergone an outpatient procedure will be transferred back to the day clinic.

Upon request, your attending physician may contact your next of kin after the operation to inform them about the course of the procedure. Visits are possible in consultation with the nursing staff.

Inpatient Stay

Medical Care

Your physician is responsible for your treatment and care and issues all medical orders. During the daily ward round, you are welcome to address any questions directly to him or her.

We will be by your side throughout your stay.

At AndreasKlinik Cham Zug, we guarantee first-class, professional nursing care and support tailored to your personal needs. Our nursing staff is responsible for your well-being and a speedy recovery and ensures that medical orders are carried out accurately and promptly. If you have any specific concerns regarding your care, please contact the ward manager or the head of nursing.

Medical Rounds

Your physician will visit you regularly to monitor your health status and recovery progress. He or she is available to answer your questions and will discuss further treatment with you and the nursing staff. Medical rounds do not take place at fixed times. We recommend noting down any questions you may have.

24 hour physician presence

An emergency physician is present at the clinic at all times, day and night. In addition, your attending physician or their designated deputy can be reached at any time through the clinic if required. An operating and anesthesia team is on call around the clock.

Discharge

Discharge Time

The discharge date for inpatients is determined in consultation with your attending physician and the nursing staff. On the day of discharge, please vacate your room by no later than 9:00 a.m. so that it can be prepared for newly admitted patients.

Patients treated in the day clinic must be accompanied to the clinic and back home by a third person. According to current legal regulations, patients are considered unfit to enter into contracts or to drive for 24 hours following anesthesia.

Discharge Rounds

During the discharge consultation, your physician will inform you about the next steps to help you continue your recovery successfully at home. Please use this opportunity to clarify any remaining questions directly with your physician. The discharge consultation takes place either on the day of discharge or the evening before.

Medication

You will receive your medication or a prescription from your physician before discharge.

Patientenbefragung

Wir sind bestrebt, die Qualität unserer Klinik laufend zu optimieren. Damit wir den Stand unserer Servicequalität überprüfen und Verbesserungen einleiten können, haben wir ein neutrales Institut mit einer regelmässigen Patientenbefragung beauftragt. Sie werden den elektronischen Fragebogen nach Ihrem Aufenthalt bei uns zugeschickt erhalten. Ihre Wünsche und Anregungen nehmen wir gerne auf.
 

Follow-up Care

If you require follow-up care, please discuss this with your physician at an early stage - ideally before your procedure or hospital stay. In addition to medical and nursing care, our Case Management team offers the following services during and even prior to your stay:

• Advice on social, legal, and financial matters before and during your hospital stay
• Coordination and organization of discharge
• Organization of transportation
• Arrangement of follow-up care solutions
  • Rehabilitation
  • Convalescent care
  • Holiday or respite accommodation
  • Admission to a retirement or nursing home
  • Coordination with other external service providers (home care services, household assistance, meal delivery services, etc.)

Case Management is part of the clinic’s service offering and is provided to you free of charge.

Good to Know: 

Admission to a rehabilitation clinic can take place once cost approval has been granted by the relevant payers (health insurance, accident insurance, military insurance, etc.) and must occur immediately following your hospital stay.

For convalescent care, the scope of benefits covered by your supplementary insurance is decisive and may vary considerably depending on the insurer and the type of policy. Medical and therapeutic costs are generally covered by mandatory health insurance. We will be happy to clarify these financing matters for you.