What will happen during your stay

We try to make your hospital stay as pleasant as possible for you. We would like to give you some important information beforehand which you should note before your stay at our hospital:

Registration

After your doctor has referred you for a stay at our hospital, you will receive an admission form and an anaesthesia questionnaire (if necessary). Please send us your completed admission form, anaesthesia questionnaire and a copy of your health insurance certificate as soon as possible by post or fax, so that we can contact your insurance company to request a commitment to provide cover.

Without a commitment to provide cover from your health insurance fund or insurer, you will be obliged to pay a deposit before your admission to the hospital. If that is the case, you will be notified in writing.

If you require an extra-long bed or have any other special needs, please inform Patient Admissions in good time. We will be happy to make the necessary arrangements.

If you have any questions, please contact Patient Administration on tel. no. +41 44 387 24 21

Admission to the clinic

When you arrive at the hospital, please report to Reception. You may have to be admitted to the outpatient clinic for organisational reasons. In that case, you will move into your room after the procedure.

The appointments for any medical discussions or for a consultation with the anaesthetist will have already been made and reserved. Your admission time on the day of the operation is precisely scheduled to help avoid any unnecessary waiting time. We would be very grateful if you could arrive on time for your appointment.

The anaesthetist and the surgeon will discuss all the important aspects of your procedure with you and answer any questions you may have. In some cases, additional examinations may be required prior to the anaesthesia or the operation.

Patients at the outpatient clinic

Outpatients will be told about the organisation and timing of their visit by our qualified nursing staff in the outpatient clinic.

If you are attending our outpatient clinic, please make arrangements before your admission to ensure that you will be able to return home just a few hours after your procedure or examination. Under no circumstances should you drive to the clinic or back home yourself.

Daily routine

07.00 – 07.30 a.m. Handover of patient notes, shift change

07.30 – 08.30 a.m. Breakfast

12.00 – 1.30 p.m. Lunch

2.30 – 3.30 p.m. Handover of patient notes, update at the bedside, shift change

5.30 – 6.30 p.m. Dinner

10.45 – 11.15 p.m. Handover of patient notes, shift change

About your treatment

The nursing staff will take you to the surgical wing in your bed, where you will first be received by the anaesthesia team who will carry out the necessary preparations for monitoring your cardiac activity and circulation. The specialist anaesthetist and their team will also look after you during the operation.

Regional or local anaesthetic

If you do not require a general anaesthetic, you can use headphones to listen to CDs that you have brought with you during the operation. Naturally, you can also bring your own CD or MP3 player with you. Depending on the procedure and your wish, you may follow the progress of the operation on a screen. Following a procedure under local anaesthetic, you will normally be taken directly to your room.

General anaesthetic or spinal anaesthesia

After a general anaesthetic or spinal anaesthesia, you will initially be taken to the intensive care or monitoring unit. Your condition will be monitored around the clock by specially trained nursing staff using the latest technological aids. The anaesthetist is responsible for you during the first 24 hours after the operation and they will consult with your doctor to decide when you are ready to be moved to your room.

Information about the results of the operation

The attending doctor will inform you and your family about the results of the procedure at the earliest possible.

Pain

Pain relief medication is prescribed by the anaesthetist or your attending doctor. If you are in pain, do not hesitate to inform one of our nursing staff.

Discharge from Klink Hirslanden

Your discharge date will be determined in consultation with your attending doctor and the nursing staff. Please kindly vacate your room by 10 a.m. at the latest on that day so we can get it ready for a new patient.

Patients attending the outpatient clinic should always arrange for someone else to bring them to the outpatient clinic and take them home again. By law, a patient is deemed unfit to sign any agreement or drive a vehicle for 24 hours after an anaesthetic.

Follow-up care

Please talk to your doctor about any follow-up care that may be required and organise it in advance. If you have any questions regarding home care, health resorts or technical aids, please ask the nursing staff. Certain technical aids can be purchased directly from the hospital. We do not offer a rental service.

Patient questionnaire

We strive to continuously improve the quality of services at our hospital. We have commissioned an independent institute to carry out regular patient surveys so that we can review the quality of our service and introduce improvements. You can also convey your wishes or concerns to us at any time by sending a letter or email to the hospital management. We look forward to your praise and will take any criticism very seriously.

24 hours doctor's presence
An emergency doctor is present at the clinic at all times of the day and night. In addition, your attending physician or his deputy can be contacted by the clinic at any time if required. Our bed wards and intensive care units are continuously in operation. In addition, an operation and anaesthesia team is on duty around the clock.

Questions?

Our reception will gladly answer your questions

T +41 44 387 21 11