The Hirslanden Healthline supports you in all matters relating to your health and offers you access to first-class medical services.
The Hirslanden Healthline is your central point of contact for health-related matters and arranging appointments. For a personal consultation or treatment, we have direct access to the largest network of doctors in Switzerland and will work with you to find the Hirslanden specialist in your area who is best suited to your medical issue.
Benefits
Independence
Medical advice on health-related issues – anywhere, any time.
Access
Access to expert knowledge and specialists from the Hirslanden network.
A range of languages
Support and advice in German, French, Italian and English.
We will be happy to help you by telephone or e-mail:
Healthline services without membership
Health counselling
Do you have questions on particular symptoms or do you need medical advice? Do you need help to arrange an appointment? We advise on all matters relating to your health.
Doctor recommendation
If required, the Hirslanden Healthline can recommend a suitable specialist for a medical consultation or a second opinion.
Information on Hirslanden services
With a total of 17 clinics, the Hirslanden Group is the largest medical network in Switzerland. We are happy to answer any questions you may have on our services.
By your side when you travel
The Hirslanden Healthline can also provide medical advice when you are travelling. We can arrange a teleconsultation either by telephone or video conference with a Hirslanden specialist on request and depending on availability. Medical consultations are generally covered as part of your compulsory health insurance.
Additional benefits with a membership
Organising appointments
Get a doctor's appointment quickly: We will find a suitable Hirslanden specialist in your area to deal with your specific case and arrange an appointment within a few days.
Second opinion
We can arrange for you to get a second opinion from one of our Hirslanden specialists. Depending on your needs, the consultation will be in person and will be organised for you within a few days.
Home-care services or shopping assistance
Working in close cooperation with our partners, we also offer high-quality services prior to or after a hospital stay. Contact us if you require additional services, such as a health resort stay, aids or housekeeping assistance.
Insured in the event of illness or accident abroad
Hirslanden Healthline members can avail of repatriation insurance: If something unexpected happens to you while abroad, if you fall ill or have an accident, our case managers will help you to organise your trip home or to the nearest Hirslanden hospital. The General Terms and Conditions of Insurance (GTCI) apply in this case.
Notes
- Opening times: Health consultation by specialist staff on weekdays from 8 am to 8 pm and on weekends and public holidays from 9 am to 5 pm.
- Languages spoken: German, French, Italian and English.
- Membership is for the named person only and is non-transferable.
- This offer applies to semi-privately or privately insured individuals resident in Switzerland.
- Persons under the age of 18 are excluded from membership.
The Hirslanden Healthline team is made up of medical experts with many years of professional experience. The Healthline’s operational unit, the Health & Care Management Team of Europ Assistance, is based in Uster.