Overview of our services

Service management at the Hirslanden Group comprises different service packages for the individual insurance classes that also define treatment and inpatient services.

The supplementary health insurance package offers two patient programmes: Hirslanden Préférence for patients with semi-private insurance and Hirslanden Privé for patients with private insurance guarantee premium-satisfactory treatment.

Differences in inpatient services mainly concern hospitality services.

All patients receive comprehensive treatment services in line with the standards of the Hirslanden Group. For example, patients with supplementary health insurance have access to more innovative treatment procedures, while patients with basic insurance have a choice of tried-and-tested treatement procedures.

Overview

Medical services

Private insurance

Semi-private insurance

Basic insurance

Appointments

Priority access to the desired medical services. 
Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.

Fast access to desired medical services.
Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds. 

Fast access to desired medical services.
Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds. 

Choice of doctor

Free choice of doctors from our network of doctors for inpatient stays.

Free choice of doctors from our network of doctors for inpatient stays.

No free choice of doctor for inpatient stays. 

Medical care

Surgery performed by attending medical specialist.
Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.

Surgery performed by attending medical specialist.
Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.

Surgery by assistant doctors under the supervision of specialist or by attending specialist.
Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor.

Nursing services

Nursing and care tailored to your personal needs.
Care normally provided by registered nurses.

Individual nursing and care. Care normally provided by registered nurses.

Nursing care in compliance with applicable nursing standards.
Care provided by registered nurses and nurses in training.

Daily routine

Consideration of appointment requests for examinations and therapy.
Daily schedule planned in consideration of the patient’s requests

Consideration of appointment requests for examinations and therapy.
Daily schedule fixed, taking patient’s requests into consideration when possible.

Daily schedule fixed.

Visiting hours

Individual visiting hours

From 9 am to 9 pm and by arrangement with the nursing staff.

From 9 am to 9 pm.

Therapy

Therapy based on medical needs as well as additional weekend therapy sessions by request.

Therapy based on medical needs.

Therapy based on medical needs.

Discharge

Discharge consultation directly with the attending specialist
Discharge before 10 am.

Discharge consultation with attending specialist personally.
Discharge before 10 am

Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed.
Discharge before 10 am.

Rehabilitation

Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration.
Handling of cost coverage arrangements with health insurer.

Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible
Handling of cost coverage arrangements with health insurer

Organisation based on doctor’s instructions and based on capacity. 
Handling of cost coverage arrangements with health insurer

Hotel-style services

Private insurance

Semi-private insurance

Basic insurance

Laundry service

Yes, with a pick-up and delivery service that is subject to charge

Yes, with a pick-up and delivery service that is subject to charge

No

Daily newspaper

Free choice of newspapers offered by the hospital

One daily newspaper each days

Subject to charge

Overnight accommodation for one family member in the patient room, if there is sufficient space

Yes, subject to charge (free of charge of mothers-to-be)

Yes, subject to charge and only if patient is in a single room

No

Charging device for smartphones

Yes

No

No

Catering

Private insurance

Semi-private insurance

Basic insurance

Water

Free of charge

Free of charge

Free of charge

Coffee, tea

Free of charge

Free of charge

Subject to charge, except during meal times

Soft drinks

Subject to charge

Subject to charge

Subject to charge

Wine

Subject to charge

Subject to charge

Subject to charge

Main meals

Free choice from both menus

Standard menu, reduced price à la carte menu

Standard menu

Individually prepared meals upon request

Yes, at no extra cost

With an additional cost, except if related to cultural or religious dietary requirements

Subject to charge and only available if related to cultural or religious dietary requirements

Dining in our restaurant

Free of charge

Reduced price

No discount

Guest Relations

Private insurance

Semi-private insurance

Basic insurance

Visits from our Guest Relations staff

Yes

No

No

Services

Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital, as well as book hotel rooms for your partner or family members

No

No

Postal service

Yes

Yes

No

Privé membership

Yes

No

No

Hirslandenbaby - Room

Private insurance

Semi-private insurance

Basic insurance

Room for single occupancy

Yes

Only with upgrade

Only with upgrade

Parents room (overnight accommodation including breakfast for the father)

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Family room (overnight accommodation including breakfast for the father and one sibling)

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Postnatal ward visiting hours

Flexible visiting hours

Limited visiting hours

Limited visiting hours

Hirslandenbaby - Gifts

Private insurance

Semi-private insurance

Basic insurance

Hirslanden baby bag

Yes

Yes

No

Dinner for two

Yes, including beverages

Yes, excluding alcoholic beverages

No

Professional baby photography

Yes

Yes

Yes

One-year trial subscription to the WirEltern baby magazine

Yes

No

No

Three-month trial subscription to the WirEltern baby magazine

No

Yes

No