Organisation of your stay

If you are going to be admitted to our hospital as an inpatient or are going to receive outpatient treatment, this is where you will find all the information you need to prepare for your stay.

Before coming to the clinic

Before any medical invervention, we need additional information for your care.

No anaesthesia or regional anaesthesia
For treatments under regional anaesthesia or without anaesthesia, please fill out the health questionnaire you will find below. 

General anaesthesia or other 
For operations under general, spinal or epidural anaesthesia, thank you for completing the anaesthesia questionnaire and the anaesthesia consent here below.  Please note that for this kind of intervention a pre-anaesthetic consultation by phone will take place.  

Thank you for filling out the necessary documents and sending them back to uy by email a week prior your operation. You can also print them and bring them with you on the day of your admission. 

Inpatients

Admission
After presenting yourself at the hospital reception in accordance with the date and time given on your appointment letter, the welcome staff will receive you to complete the final formalities. A member of staff will then accompany you to your room and give you all the information you need for a pleasant stay. Some patients are admitted directly to the Cardiology Centre.

Your stay
Find out everything you need to know about your stay here.

During your stay you may be monitored using an electronic telemetry device. This device is designed to ensure your safety as a patient.

The operation
As soon as you arrive in the operating unit, you will be taken care of by the medical team. Depending on the operation scheduled, the anaesthesia team will administer either:

  • a general anaesthetic
  • a spinal or epidural anaesthetic
  • a regional anaesthetic.

You will be under constant monitoring. Pain management and treatment during the pre- and post-operative phases are of the highest importance. Your anaesthetist will offer you different techniques and will monitor your treatments during your stay.    

Discharge
Your discharge date will be decided by your doctor. In order for us to organise your discharge, please inform the nursing staff and the hospital reception of the exact time you will be leaving. Please also make your departure known at reception when you leave. We recommend that someone comes to pick you up when you leave. Our nursing staff can help you find follow-up treatment, convalescent care or a placement, as required.

After your stay

The detailed invoice for your stay will be established after you have left in accordance with the health insurance agreements we have in place. We will send your insurance company the bill for the amount they are due to pay. Room, board and nursing care are calculated on a daily basis and therefore will include the day of your departure.

As a general rule, your doctor will send you his or her bill directly. The hospital cannot therefore give you any information about this.

Restaurant charges and other personal expenses will be charged to you. They should be settled at reception on departure (credit cards accepted).

More information about administrative matters can be provided by our welcome desk Monday to Friday, 08:00 to 17:00 on T +41 21 310 55 04.

Satisfaction survey
We aim constantly to improve the quality of our services and to this end we would be very grateful if you would provide your opinion on your stay using the satisfaction questionnaire that you will receive by post or email.

Outpatients

Admission
After presenting yourself at the outpatient surgery reception in accordance with the date and time given on your appointment letter, the welcome staff will receive you to complete the final formalities. You will then be directed to the department that is going to treat you.

The procedure
Your doctor will tell you at what time your procedure will be performed. Schedules may change in the event of emergencies. As soon as you arrive in the operating unit, you will be taken care of by the medical team. Depending on the operation, the anaesthesia team will administer either :

  • a general anaesthetic
  • a spinal or epidural anaesthetic 
  • a regional anaesthetic

You will be under constant monitoring. Pain management and treatment are of the highest importance. Your anaesthetist will offer you different techniques and will monitor your treatments.

Discharge
The detailed invoice for your stay will be established after you have left in accordance with the health insurance agreements we have in place.

As a general rule, your doctor will send you his or her bill directly. The hospital cannot therefore give you any information about this.

Restaurant charges and other personal expenses will be charged to you. They should be settled at reception on departure (credit cards accepted).