The patient survey is a core part of the Hirslanden Private Hospital Group’s quality management efforts. It is the only way our hospitals can continually improve their ability to meet our patients’ needs and deliver ever greater patient value and benefits.
Press Ganey surveys – more than just patient satisfaction
With the assistance of Press Ganey, the Hirslanden Private Hospital Group has been gathering information about both patient satisfaction and the overall patient experience since spring 2017. Every inpatient receives a survey to fill out when they are discharged from hospital, so data is collected all year round.
This makes the results much more informative and relevant. The about 70 questions in the Press Ganey survey enable Hirslanden to enquire about the quality of the medical care provided by the nurses and doctors, as well as the quality of the food, the cleanliness of the rooms and numerous other factors that can be observed and evaluated by patients during their stay in hospital. This feedback is collected using different types of questions.
Overall satisfaction and recommendation
| Topic to be evaluated | Satisfaction in % |
|---|---|
| Admission | 92.7 |
| Room | 82.8 |
| Meals | 88.9 |
| Nurses | 89.6 |
| Tests and Treatments | 93.6 |
| Visitors and Family | 87.5 |
| Physician | 98.1 |
| Discharge | 93.6 |
| Personal well-being | 94.6 |
| Further Services | 87.5 |
Base: All clinics, June 2020
National satisfaction measurement according to ANQ
Hirslanden has also been measuring patient satisfaction since 2011 in accordance with the requirements of the ANQ (Swiss National Association for Quality Development in Hospitals and Clinics) and can therefore be accurately compared to other hospitals throughout Switzerland. The ANQ survey is conducted in September every year.