The National Association for Quality Development in Clinics and Hospitals (ANQ) conducts the “National Patient Survey” each year in order to measure patient satisfaction. This consists of six questions, which are a binding part of the ANQ measurement plan:
- How do you assess the quality of the treatment you received (from doctors and nursing staff)?
- Did you have the opportunity to ask questions?
- Did you understand the answers given to your questions?
- Was the purpose of the medication that you had to take back home explained in an understandable way?
- How well was your discharge from hospital organized?
- How did you find the length of your stay in hospital?
The 2016 National Patient Survey was held last September. Some 6538 patients received the questionnaire after their discharge from a Hirslanden hospital; the return rate was 49.9 percent. The responses to the first of the six questions are shown in the graph. The possible answers ranged from bad to excellent. The figures arising from the responses to question 1 have proven to be robust indicators of global patient satisfaction.