ANQ

The National Association for Quality Development in Clinics and Hospitals (ANQ) conducts the “National Patient Survey” each year in order to measure patient satisfaction. This consists of six questions, which are a binding part of the ANQ measurement plan:

  1. How do you assess the quality of the treatment you received (from doctors and nursing staff)?
  2. Did you have the opportunity to ask questions?
  3. Did you understand the answers given to your questions?
  4. Was the purpose of the medication that you had to take back home explained in an understandable way?
  5. How well was your discharge from hospital organized?
  6. How did you find the length of your stay in hospital?
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      AA = Hirslanden Klinik Aarau  
      BE = Hirslanden Klinik Belair, Schaffhausen
      CC = Hirslanden Clinique Cecil, Lausanne  
      LC
      = Hirslanden Clinique La Colline, Genf
      RO = Hirslanden Klinik Am Rosenberg, Heiden  
      ST = Hirslanden Klinik St. Anna, Luzern

      AK = Hirslanden AndreasKlinik Cham Zug    
      BI = Hirslanden Klinik Birshof, Münchenstein Basel 
      HI = Hirslanden Klinik Hirslanden, Zürich  
      MG = Hirslanden Klinik Meggen (n/a for 2018)  
      SA = Hirslanden Salem-Spital, Bern  

      BC = Hirslanden Clinique Bois-Cerf, Lausanne
      BS = Hirslanden Klinik Beau-Site, Bern
      IP = Hirslanden Klinik Im Park, Zürich  
      PM
      = Hirslanden Klinik Permanence, Bern  
      SH = Hirslanden Klinik Stephanshorn, St.Gallen