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If you have private health insurance, you can look forward to enjoying all the benefits of Hirslanden Privé during your inpatient stay at Clinique des Grangettes. Hirslanden Privé combines the very best care with an exclusive atmosphere and excellent services. A detailed overview of our services can be found in the table below.

Overview of our services for privately insured persons

Before entry

Choice of doctor

  • Free choice of doctor from the Hirslanden network of doctors for the inpatient stay

Guest Relation

  • Personal support from Guest Relations even before your arrival on all your wishes and concerns

Appointments

  • Participation in the choice of appointments and fast access to medical care (taking into account medical urgency, capacities).
  • Surgery appointments possible at weekends and public holidays after consultation with your surgeon

Entry

Admission

  • Occupation of the room directly upon entry according to possibility and occupancy rate
  • Your luggage will be brought to the room
  • Luggage will be put in and taken out of the lockers at your request

Guest Relation

  • We take into account your personal special wishes and habits during your stay with us
  • Personal escort to the room or operating theatre

Emergency entry

  • In the event of an emergency admission, you will be admitted to a semi-private room for further treatment and only transferred to another hospital if there are medical or other important reasons.

Stay

Visiting hours

  • Individual visiting hours

Business Service

  • Mail service - priority distribution of incoming and outgoing mail and gifts
  • Business Service: Printing of mails and documents
  • Free use of a meeting room. 

For your relatives and guests

  • Visitors have the option to order à la carte menus to the room at the indicated prices
  • Free drinks for visitors in the room (coffee, mineral water)
  • Overnight stay of a relative in your room possible with upgrade or surcharge

Gastronomy in the room

  • Free coffee at any time
  • Complimentary fruit juices in the room
  • Choice of breakfast with egg dishes and à la carte dishes
  • 3-course lunch menu of your choice, additional wishes included free of charge
  • 3-course dinner menu of your choice, additional wishes included free of charge
  • À la carte menu can be ordered free of charge in the room
  • Seasonal range of fruits available on request
  • Selection of regional and international wines, sparkling wines, beer, spirits on payment

Guest Relation

  • Regular visits by your personal guest relations manager during your stay
  • Visit by a member of the management team during a longer stay
  • Complaint management during the stay via Guest Relations or member of the management team

Hospitality

  • Professionally trained hospitality staff
  • Textile napkins in the room
  • Daily cleaning of the room and change of bed linen if requested
  • Daily change of towels, unless you want to use them more than once
  • Cleaning service for your private laundry, with charge
  • Exclusive Privé bathrobe is ready for you in the room
  • Exclusive Privé slippers are provided for you in the room
  • Free toothbrush and toothpaste, if requested
  • Free selection of special pillows

Privacy

  • Select your own wake-up and do not disturb times

Restaurant and cafeteria

  • Restaurant use with free "à la carte" dishes

Services

  • Appointment coordination for hairdresser, manicure, pedicure and massages in the clinic
  • Support for booking hotel rooms for partners or relatives
  • Daily care for the cut flowers
  • Free tablets available for rent on a limited basis
  • Chargers for smartphones and tablet to rent

Daily routine

  • Meal times selectable on request

Newspaper offer

  • Free daily newspaper
  • Free international newspaper available on request

Treatment

For your relatives and guests

  • The clinic arranges for the relatives to be contacted by telephone after the operation

Medical engineering

  • Use of the newest technology and innovative treatment methods for your procedure

Nursing services

  • If trainees are assigned to the care teams, you will be informed accordingly.
  • If you agree, trainees will be included in the care teams.
  • Higher share of nursing services
  • You will be cared for by the same nursing staff during your stay
  • The afternoon shift handover of care takes place in your room

Appointment planning

  • Consideration of personal appointment requests for examinations and therapies

Therapy offers

  • Additional therapeutic treatment beyond what is medically necessary
  • Free training opportunities on the physiotherapy equipment
  • Choice of equipment according to medical recommendations, availability of the latest innovative technologies.

Infrastructure

Your room

  • Private single room with garden view
  • Exclusive furnishings with sufficient storage space as well as visitor's table and chairs
  • Private bathroom with shower, mirrored wardrobe and storage facilities
  • Safe in the room and use of the clinic safe for personal valuables on request
  • Hair dryer in the bathroom
  • Nespresso or coffee machine in the room (including 6 free capsules per day)

Entertainment

  • Large flat screen TV
  • Free digital TV service with a wide range of channels and international stations
  • Free Wi-Fi
  • Free domestic calls

Hirslanden Baby

Medical care

  • Priority caesarean section appointment and personal care in the birthing room

Gift

  • Free first baby photo, discounted baby shoot
  • Hirslanden Baby Bag as a gift
  • Hirslanden baby toilet bag as a gift
  • Free baby products

Visiting hours

  • Individual visiting hours

For your relatives and guests

  • Dinner for 2 people including a choice of drinks

Your room

  • Single room for relaxed mother-child moments
  • Free overnight stay in a family room with partner and children

Nursing offers

  • Free "Thalasso baby bath" service during your stay
  • Pelvic floor posture course offered during your stay

Exit

Medical care

  • Personal leaving consultation with the attending specialist doctor

Gift

  • You will receive a high quality exit gift
  • Partner offers

Parking

  • Free parking exit ticket for patients or visitors (at least 1 per stay)

Nursing services

  • If necessary and desired, we organise post-inpatient medical services for you, such as rehabilitation therapy, nursing homes or Spitex.
  • Accompaniment to your vehicle if desired

After the exit

Healthline

  • Privé membership with the following benefits via the exclusive Privé Service Line: Arrangement and organisation of doctor's appointments, support in obtaining a second medical opinion, general health advice, arrangement of doctor's appointments for the patient's sick or injured child, arrangement of professional emergency nannies for the healthy child, arrangement of Spitex, organisation of special aids, such as walking aids and wheelchairs. e.g. walking aids and wheelchairs, arrangement of shopping services of all kinds, delivery of medication, arrangement of driving services of all kinds, arrangement of flat and house care, as well as gardening, arrangement of pet care.