The Hirslanden Private Hospital Group practices systematic quality management and has been collecting a large amount of quality data for more than ten years. The comprehensive quality report, published every year since 2010, underlines the Group's need to constantly increase the quality of medical services and patient safety, as well as its desire for transparency in this area.

In order to meet the high level of our own requirements in the long term, the Clinique des Grangettes cultivates a global and systematic quality management.

We achieve our quality objectives through the following measures:

  • ISO 9001:2015 certification of all processes and procedures
  • Quantification of various quality activities: Press Ganey, ANQ, QABE, Swiss Noso, satisfaction of patients, referring physicians and employees, etc.
  • Various internal message systems such as CIRS (Internal Critical Incident Reporting System) and suggestion system
  • Professional claims management
  • An annual comprehensive quality report following the guidelines of the H+ Swiss Hospital Association

Quality indicators

We publish our quality indicators evaluated by the ANQ and the FOPH.

Represented in the form of infographics, these figures provide an overview of patient satisfaction, operations, infections and accidents in our clinics. They represent useful information for patients and their entourage, doctors and more broadly all those interested in the quality of our clinics.



Preventing healthcare-associated infections is paramount to everyone's safety and health. That's why high hygiene standards are part of our strategic vision for quality.

Hospital hygiene is reflected in particular by the establishment of standards for monitoring nosocomial infections. This is why we have been using national and international monitoring tools such as Swissnoso and KISS for many years and why we are committed to raising awareness campaigns.

Hand Hygiene Campaign

Washing your hands properly helps prevent a large number of infections.

By improving hand cleanliness, 17,000 infections were prevented and CHF 60 million saved (no extension of hospital stays) over 1 year in Switzerland (initiative launched by Swissnoso with inpatient services in 116 hospitals).

How do we limit these infections?

  • Annual awareness campaign
  • Reminders to health workers of the importance of disinfection and hand washing
  • Regular audits throughout the year

Flu Campaign

In Switzerland, every year 1,000 to 5,000 people are hospitalized because of influenza. Health workers working in hospitals are likely to transmit the disease to more fragile patients (the elderly, infants, people with chronic diseases and pregnant women) for whom influenza is not mild.

What is vaccination worth?

According to the FOPH, vaccination is the most effective way to avoid contracting influenza. It reduces this risk by 70% to 90% in adults and protects not only the vaccinated person, but also their environment.

We provide visitors with masks and disinfectant in common areas, to avoid transmission.