Quality

The Hirslanden Private Hospital Group practices systematic quality management and has been collecting a large amount of quality data for more than ten years. The comprehensive quality report, published every year since 2010, underlines the Group's need to constantly increase the quality of medical services and patient safety, as well as its desire for transparency in this area.

In order to meet the high level of our own requirements in the long term, the Clinique des Grangettes cultivates a global and systematic quality management.

We achieve our quality objectives through the following measures:

  • ISO 9001:2015 certification of all processes and procedures
  • Quantification of various quality activities: Press Ganey, ANQ, QABE, Swiss Noso, satisfaction of patients, referring physicians and employees, etc.
  • Various internal message systems such as CIRS (Internal Critical Incident Reporting System) and suggestion system
  • Professional claims management
  • An annual comprehensive quality report following the guidelines of the H+ Swiss Hospital Association

Quality indicators

We publish our quality indicators evaluated by the ANQ and the FOPH.

Represented in the form of infographics, these figures provide an overview of patient satisfaction, operations, infections and accidents in our clinics. They represent useful information for patients and their entourage, doctors and more broadly all those interested in the quality of our clinics.

Indicateurs_2021_2022_GR-1

Infection prevention and control

Preventing healthcare-associated infections is essential for everyone's safety and health.
That is why adhering to high hygiene standards is part of our strategic vision of quality.

Infection Prevention and Control (IPC) Service

The Infection Prevention and Control (IPC) Service is tasked with preventing and controlling infections, as well as limiting the spread of antibiotic-resistant bacteria in the hospital setting.

This prevention effort concerns patients, visitors, and staff.

Our actions are reflected in the implementation of standards for monitoring healthcare-associated infections.
That is why we have been using national monitoring tools for many years, such as Swissnoso (prevalence surveys and surgical site infection surveillance).

"Hand Hygiene" Campaign

Proper hand disinfection helps prevent a large number of infections.
By improving hand hygiene, 17,000 infections were prevented and 60 million Swiss francs were saved in a single year in Switzerland.

Throughout the year, the IPC service raises staff awareness of best practices and organizes an annual campaign to mark World Hand Hygiene Day.

"Flu" Campaign

In Switzerland, every year, between 1,000 and 5,000 people are hospitalized due to the flu.
Healthcare workers in hospital settings may transmit the illness to more vulnerable patients (such as the elderly, infants, people with chronic illnesses, and pregnant women), for whom the flu is not a mild disease.

How effective is vaccination?

According to the FOPH (Federal Office of Public Health), vaccination is the most effective way to avoid contracting the flu.
It reduces this risk by 70% to 90% in adults and protects not only the vaccinated person but also those around them.

We provide visitors with masks and hand sanitizer in common areas to help limit transmission.