Services according to health insurance class

Medical services

Private Insurance

Private insurance

Appointments

  • Priority access to the desired medical services. 
  • Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.

Choice of doctor

  • Free choice of doctors from our network of doctors for inpatient stays.

Medical care

  • Surgery performed by attending medical specialist.
  • Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.

Nursing services

  • Nursing and care tailored to your personal needs.
  • Care normally provided by registered nurses.

Daily routine

  • Consideration of appointment requests for examinations and therapy.
  • Daily schedule planned in consideration of the patient’s requests.

Visiting hours

  • Individual visiting hours

Therapy

  • Therapy based on medical needs as well as additional weekend therapy sessions by request.

Discharge

  • Discharge consultation directly with the attending specialist.
  • Time of departure is specific to the clinic.

Rehabilitation

  • Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration.
  • Handling of cost coverage arrangements with health insurer
Semi-private Insurance

Semi-private Insurance

Appointments

  • Fast access to desired medical services.
  • Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds. 

Choice of doctor

  • Free choice of doctors from our network of doctors for inpatient stays.

Medical care

  • Surgery performed by attending medical specialist.
  • Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.

Nursing services

  • Individual nursing and care.
  • Care normally provided by registered nurses.

Daily routine

  • Consideration of appointment requests for examinations and therapy.
  • Daily schedule fixed, taking patient’s requests into consideration when possible.

Visiting hours

  • Clinic-specific

Therapy

  • Therapy based on medical needs.

Discharge

  • Discharge consultation with attending specialist personally.
  • Time of departure is specific to the clinic.

Rehabilitation

  • Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible
  • Handling of cost coverage arrangements with health insurer
Basic Insurance

Basic insurance 

Appointments

  • Appointments based on capacity and medical urgency.

Choice of doctor

  • No free choice of doctor for inpatient stays. 

Medical care

  • Surgery by assistant doctors under the supervision of specialist or by attending specialist.
  • Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor

Nursing services

  • Nursing care in compliance with applicable nursing standards.
  • Care provided by registered nurses and nurses in training.

Daily routine

  • Daily schedule fixed.

Visiting hours

  • Clinic-specific.

Therapy

  • Therapy based on medical needs.

Discharge

  • Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed.
  • Time of departure is specific to the clinic.

Rehabilitation

  • Organisation based on doctor’s instructions and based on capacity. 
  • Handling of cost coverage arrangements with health insurer.

Non-medical services

Private insurance

Private insurance

Hotel-style services

  • Single room
  • Laundry service; pick-up and delivery subject to charge
  • Free choice of daily newspapers offered by the hospital
  • One family member may stay overnight for a fee, if there is sufficient space
  • Charging device for smartphones

Catering

  • Free beverages (excluding soft drinks and wine)
  • Main meals, free choice from the standard menu and à la carte menu
  • Individually prepared meals upon request
  • Discounts on meals at the restaurant

Guest Relations

  • Visits from our Guest Relations
  • Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital, as well as book hotel rooms for your partner or family members
  • Postal service
  • Hirslanden Privé membership (only for residents of Switzerland) and other benefits of the Hirslanden Privé patient program

Hirslandenbaby - Room

  • Single room
  • Parents room, subject to availability (overnight accommodation including breakfast for the father)
  • Family room, subject to availability (overnight accommodation including breakfast for the father and one sibling)
  • Flexible visiting hours

Hirslandenbaby - Gifts

  • Hirslanden baby bag
  • Dinner for two (including beverages)
  • Professional baby photography
  • One-year trial subscription to the WirEltern baby magazine
Semi-private insurance

Semi-private insurance

Hotel-style services

  • Double room
  • Laundry service; pick-up and delivery subject to charge
  • One daily newspaper each day
  • One family member may stay overnight in the patient’s room for a fee, if the patient is in a single room and there is sufficient space

Catering

  • Free beverages (Coffee, tea and soda water)
  • Standard menu for main meals, reduced prices for dishes from the à la carte menu

Guest Relations

  • Visits from our Guest Relations staff
  • Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital
  • Benefits of the Hirslanden Préférence patient program

Hirslandenbaby - Room

  • Twin room (private room only available with an upgrade, availability not guaranteed)
  • Parents room (overnight accommodation including breakfast for the father) only possible with an upgrade, availability not guaranteed
  • Family room (overnight accommodation including breakfast for the father and one sibling) only possible with an upgrade, availability not guaranteed
  • Clinic-specific

Hirslandenbaby - Gifts

  • Hirslanden baby bag
  • Dinner for two (excluding beverages)
  • Professional baby photography
  • Six-month trial subscription to the WirEltern baby magazine
Basic insurance

Basic insurance

Hotel-style services

  • Multi-bed room
  • Daily newspaper can be purchased on request

Catering

  • Free tea and coffee with main meals
  • Standard menu

Hirslandenbaby - Room

  • Multi-bed room (private room only available with an upgrade, availability not guaranteed)
  • Parents room (overnight accommodation including breakfast for the father) only possible with an upgrade, availability not guaranteed
  • Family room (overnight accommodation including breakfast for the father and one sibling) only possible with an upgrade, availability not guaranteed
  • Clinic-specific

Hirslandenbaby - Gifts

  • Professional baby photography

Overview

Medical services

Private insurance

Semi-private insurance

Basic insurance

Appointments

Priority access to the desired medical services. 
Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.

Fast access to desired medical services.
Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds. 

Appointments based on capacity and medical urgency.

Choice of doctor

Free choice of doctors from our network of doctors for inpatient stays.

Free choice of doctors from our network of doctors for inpatient stays.

No free choice of doctor for inpatient stays. 

Medical care

Surgery performed by attending medical specialist.
Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.

Surgery performed by attending medical specialist.
Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.

Surgery by assistant doctors under the supervision of specialist or by attending specialist.
Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor.

Nursing services

Nursing and care tailored to your personal needs.
Care normally provided by registered nurses.

Individual nursing and care. Care normally provided by registered nurses.

Nursing care in compliance with applicable nursing standards.
Care provided by registered nurses and nurses in training.

Daily routine

Consideration of appointment requests for examinations and therapy.
Daily schedule planned in consideration of the patient’s requests

Consideration of appointment requests for examinations and therapy.
Daily schedule fixed, taking patient’s requests into consideration when possible.

Daily schedule fixed.

Visiting hours

Individual visiting hours

Clinic-specific

Clinic-specific

Therapy

Therapy based on medical needs as well as additional weekend therapy sessions by request.

Therapy based on medical needs.

Therapy based on medical needs.

Discharge

Discharge consultation directly with the attending specialist.
Time of departure is specific to the clinic.

Discharge consultation with attending specialist personally.

Time of departure is specific to the clinic

Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed.

Time of departure is specific to the clinic.

Rehabilitation

Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration.
Handling of cost coverage arrangements with health insurer.

Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible
Handling of cost coverage arrangements with health insurer

Organisation based on doctor’s instructions and based on capacity. 
Handling of cost coverage arrangements with health insurer

Hotel-style services

Private insurance

Semi-private insurance

Basic insurance

Laundry service

Yes, with a pick-up and delivery service that is subject to charge

Yes, with a pick-up and delivery service that is subject to charge

No

Daily newspaper

Free choice of newspapers offered by the hospital

One daily newspaper each days

Subject to charge

Overnight accommodation for one family member in the patient room, if there is sufficient space

Yes, subject to charge

Yes, subject to charge and only if patient is in a single room

No

Charging device for smartphones

Yes

No

No

Catering

Private insurance

Semi-private insurance

Basic insurance

Water

Free of charge

Free of charge

Free of charge

Coffee, tea

Free of charge

Free of charge

Subject to charge, except during meal times

Soft drinks

Subject to charge

Subject to charge

Subject to charge

Fruit juice

Free of charge

Free of charge

Subject to charge

Wine

Subject to charge

Subject to charge

Subject to charge

Main meals

Free choice from both menus

Standart menu, reduced price à la carte menu

Standart menu

Individually prepared meals upon request

Yes, at no extra cost

With an additional cost, except if related to cultural or religious dietary requirements

Subject to charge and only available if related to cultural or religious dietary requirements

Dining in our restaurant

Reduces prices

No discount

No discount

Guest Relations

Private insurance

Semi-private insurance

Basic insurance

Visits from our Guest Relations staff

Yes

Yes

No

Services

Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital, as well as book hotel rooms for your partner or family members

Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital

No

Postal service

Yes

No

No

Privé membership

Yes

No

No

Hirslandenbaby - Room

Private insurance

Semi-private insurance

Basic insurance

Room for single occupancy

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Parents room (overnight accommodation including breakfast for the father)

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Family room (overnight accommodation including breakfast for the father and one sibling)

Yes

Only with upgrade, availability not guaranteed

Only with upgrade, availability not guaranteed

Postnatal ward visiting hours

Flexible visiting hours

Clinic-specific

Clinic-specific

Hirslandenbaby - Gifts

Private insurance

Semi-private insurance

Basic insurance

Hirslanden baby bag

Yes

Yes

No

Dinner for two

Yes, including beverages

Yes, excluding alcoholic beverages

No

Professional baby photography

Yes

Yes

Yes

One-year trial subscription to the WirEltern baby magazine

Yes

No

No

Six-month trial subscription to the WirEltern baby magazine

No

Yes

No