The satisfaction and well-being of our patients takes top priority for us, which is why we rely on the systematic surveying of our patients according to Press Ganey in our quality management and submit ourselves to the national comparison by ANQ. We have also established a complaints management system, which governs the professional handling of dissatisfied clients.

We strive to create added value for our patients through high-quality medicine and care at the best cost ratio and a unique client experience. To improve their quality of life, we also ensure their complete satisfaction in all respects. We take feedback from our patients very seriously and respond to it promptly.  After all, «client centred» is one of our five values and is deeply anchored into our company philosophy. 


Find out more about the National Patient Survey by ANQ

Further informations

Press Ganey

Find out more about the annual patient survey with Press Ganey.

Further informations

Recommendation rate

Find out how we measure recommendation rates with the Net Promoter Score.

Further information

Patient satisfaction from the perspective of healthcare professionals