MCI Clinical Services Report 2021
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Quality management within the Hirslanden Group is based on international standards and proven models. The systemic interplay of these quality measures ensures that the results are fed into a continuous improvement process.
We systematically assess our quality and pursue the continuous improvement of our structures, processes and results. Our quality management is based on certified surveys and objective key figures. To this end, we rely on standardised processes, integrate internal and external quality initiatives, developments and campaigns into our work, continuously assess our quality via internal and external audits, and closely integrate all of the reference groups concerned (including medical professionals, partners and employees) into quality management.
The models and standards applied by Hirslanden in quality management include ISO standard 9001:2015. This process standard for service companies applies in all Hirslanden hospitals and in the Corporate Office. All of these corporate units are thus also ISO-certified. Compliance with the standards is verified annually through external audits at all of the Hirslanden Group’s hospitals. Together with internal audits, the external assessment provides important indicators of optimisation potential in the hospitals.
Hirslanden AG is deeply committed to sustainable climate protection. By taking part voluntarily in the programme of the Energy Agency of the Swiss Private Sector, Hirslanden AG has committed itself to proactively reducing its CO2 emissions and optimising its energy efficiency. The agreed target is recognised by the federal government, the cantons and partners in the private sector.
The European Stroke Organisation aims to improve the quality of stroke treatment in Europe. This includes, among other things, encouraging hospitals throughout Europe to fulfil the criteria for certification as an ESO Stroke Unit or ESO Stroke Centre. Existing high-quality national certification systems support the ESO Stroke Unit / ESO Stroke Centre certification process. Nationally certified centres can additionally acquire the ESO certificate with little effort.
The Friendly Work Space label is an award for organisations who successfully implement Occupational Health Management (BGM). Awarded companies are systematically committed to health-promoting working conditions for their employees.
With its certificate, the German Society of Skull Base Surgery (DGSB) fundamentally pursues the goal of improving the quality of structures and processes within the treatment of patients with skull base conditions in order to ensure optimum treatment quality. The base of the skull is the area where the facial skull joins the brain. Operations to the base of the skull are high-tech interventions: Vital structures such as blood vessels and nerves are in close proximity to each other, making access difficult. As a result of this complicated anatomy and the effects on the patient’s quality of life, close interdisciplinary collaboration between maxillofacial surgeons, neurosurgeons and ENT doctors is crucial. Only those who combine the various competencies and have defined treatment paths can become certified by the DGSB as a Skull Base Centre.
Klinik Hirslanden has been accredited by the «Joint Accreditation Committee ISCT EBMT» (Jacie) according to its Europe-wide standards since June 2017. Autologous blood stem cell transplantation at Klinik Hirslanden is thus one of the selected centres in Switzerland and Europe that fulfils the strict, comprehensive criteria of Jacie.
The label distinguishes breast centres that meet clearly defined requirements for the quality of treatment and care of women with breast cancer.
This quality label is awarded to hospitals in Switzerland by the H+ hospital association. It confirms transparency in company accounting and a high degree of professionalism during cost and activity accounting.
The Swiss Society of Intensive Care Medicine confirms that the following hospitals meet the requirements for certification as a recognised intensive care unit.
Hirslanden operates a bariatric centre in the following hospitals that is recognised by the Swiss Society for the Study of Morbid Obesity and Metabolic Disorders (SMOB). This ensures it fulfils both the personnel and the structural requirements to be able to offer bariatric surgical procedures of the highest quality and provide patients with adequate support/follow-up care.
The certification according to the internationally recognised standard DIN EN ISO 9001 supports a professional management system that guarantees a high quality standard in the Hirslanden hospitals.
Certification in accordance with the internationally recognised DIN EN ISO 13485 standard shows that the hospital has set up an effective quality control system which guarantees the use of safe, high-quality medical devices.
The hospital fulfils the course requirements of the SRC and is committed to conducting the courses according to the SRC’s instructions, entitling the hospital to use the quality label in course information and correspondence.
The «Swiss Olympic Medical Center» label is given to national or regional points of contact that offer junior and elite athletes not only comprehensive counselling and care within (sports) physiotherapy or sports medicine, but also services in the field of performance diagnostics.
Following their certification by the German Cancer Society (DKG), the following hospitals may refer to themselves as a European Cancer Centre. This is evidence of outstanding quality and a high standard with established processes for cancer treatment. The certification is a seal of quality for doctors when referring patients and for the doctors themselves.
The certified Hirslanden Stroke Centre is part of the stroke outpatient clinic at the new neurology clinic. This become established over recent years as one of ten stroke centres throughout Switzerland that are certified by the Swiss Federation of Clinical Neuro-Societies (SFCNS) and have a national relevance in the care of stroke patients.
By its certification programme for clinical cancer registers, the ADT supports compliance with the minimum requirements for these registers as a requirement for long-term promotion of the register demanded by Germany’s "Law on the Further Development of the Early Detection of Cancer and for Quality Assurance through Clinical Cancer Registers". The main goal of these registers is quality assurance and presentation of the quality of the results of the entire treatment of cancer patients.
The Certification Commission examines whether the resources (personnel, equipment, buildings and facilities), the structures and the organisation of an intensive care unit correspond to the latest requirements for intensive care medicine. This certification procedure complies with the recommendations of the publication "Certification in the Medical Context" (2011) of the Swiss Academy of Medical Sciences (SAMS), and is unique worldwide.