Mediclinic Group Corporate Profile 2025
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We undertake comprehensive quality measurements to ensure the quality of treatment and patient safety. We orient ourselves here towards clinical key figures, the indicator system for which has been developed and improved over years, as well as national and international health regulations.
Based on the same surveys per hospital, hospitals with a similar service spectrum can be compared with each other and a specific benchmarking can be derived from this. This benchmarking helps when assessing services and defining measures for the continuous improvement both of the treatment quality and patient safety. Last but not least, the survey of national and international indicators also enables a comparison with hospitals within Switzerland and abroad.
Contact
Contact
Béatrice Schwark
Head of Quality Management
Head of Quality Management
Quality Healthcare Initiative (QHI)
In the Quality Healthcare Initiative, all of the Hirslanden hospitals are committed to better medical quality.
Certificates
Our quality management is based on certified surveys and objective key figures.
Hirslanden collects the mortality rate on the intensive care ward using the data set of the Swiss Society for Intensive Care Medicine (= minimum data set of the SGI; MDSi). This minimum data set MDSi enables the individual wards to analyse their processes and compare themselves with other wards within the framework of benchmarking. The aim is to be able to recognise one's own strengths and weaknesses and thus ultimately optimise patient care. This shows that Hirslanden hospitals have already been achieving significantly better figures than the Swiss average for several years when comparing effective mortality with expected mortality.
The Hirslanden Group measures infections using two different methods. KISS (Hospital Infection Surveillance System) in intensive care and SwissNoso on wards. KISS is the world’s largest database on nosocomial infections. These are infections that are temporally or causally related to inpatient or outpatient care. That is why KISS offers the best comparison opportunities. SwissNoso offers a national benchmark.
Infections often occur in association with a catheter or canula. In intensive care, these so-called device-associated infections include the number of septic diseases associated with central venous catheters, the number of urinary tract infections associated with urinary catheters and the number of pneumonia cases associated with ventilation.
Hand hygiene is one of the measures to prevent infection. It represents by far the most important element of the standard hygiene measures, as most of the infectious agents acquired in hospital are transmitted via direct contact and predominantly via the hands.
National programme for recording post-operative wound infections
In the interests of patient safety and for quality control purposes, wound infections after certain types of surgery are systematically recorded in a preventive programme in all Hirslanden hospitals. If you take part in this programme, a Hirslanden employee will contact you after approximately 30 or 90 days, depending on the type of surgery, to ask you a few questions about the wound healing process and your well-being. Please note that these interviews will be conducted via the Hirslanden Group telephone number +41 75 430 34 22 or +41 44 387 22 82. Thank you for taking the call.