The Swiss National Association for Quality Development in Hospitals and Clinics (ANQ) measures patient satisfaction in Switzerland every two years using the “National Patient Survey”. This comprises six questions and has been a key part of our quality management since 2011.

The results of the ANQ survey enable us to cater even better to patients’ needs and, where necessary, develop targeted measures to improve our quality.

Thanks to the transparent publication of the measurement results per hospital, nationwide comparisons can be made between individual institutions. Positive or negative changes also become apparent over several years. 

We have been subject to the national comparison since 2011. Patient satisfaction at Hirslanden is at a consistently high level and is above the average for Swiss hospitals. In all five questions with a five-point response scale, the average level of satisfaction among our patients is 4.47 points (compared to 4.34 points for all Swiss hospitals). The best results are achieved for the questions on the comprehensibility of responses (4.66 points), the possibility of asking questions (4.62 points) and the quality of treatment (4.36 points).

Results of the National Patient Survey by ANQ, 2021

How would you rate the quality of your treatment (provided by the doctors and nursing staff)?

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      AA = Hirslanden Klinik Aarau 
      AK = AndreasKlinik Cham Zug
      BC = Clinique Bois-Cerf, Lausanne
      BI = Klinik Birshof, Münchenstein Basle
      BS = Klinik Beau-Site, Bern
      CC = Clinique Cecil, Lausanne
      GR = Clinique des Grangettes, Geneva

      HI = Klinik Hirslanden, Zurich 
      IP = Klinik Im Park, Zurich
      LC
       =  Clinique La Colline, Geneva
      LI
       = Klinik Linde, Biel
      MG = St. Anna in Meggen
      PM 
      = Klinik Permanence, Bern


      RO = Klinik Am Rosenberg, Heiden
      SA 
      = Salem-Spital, Bern 
      SH = Klinik Stephanshorn, St.Gallen
      ST = Klinik St. Anna, Lucerne
      Ø-CH = Swiss average 
      Ø-HH = Hirslanden Group average 

      Did you have the opportunity to ask questions?

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          AA = Hirslanden Klinik Aarau 
          AK = AndreasKlinik Cham Zug
          BC = Clinique Bois-Cerf, Lausanne
          BI = Klinik Birshof, Münchenstein Basle
          BS = Klinik Beau-Site, Bern
          CC = Clinique Cecil, Lausanne
          GR = Clinique des Grangettes, Geneva

          HI = Klinik Hirslanden, Zurich 
          IP = Klinik Im Park, Zurich
          LC
           =  Clinique La Colline, Geneva
          LI
           = Klinik Linde, Biel
          MG = St. Anna in Meggen
          PM 
          = Klinik Permanence, Bern


          RO = Klinik Am Rosenberg, Heiden
          SA 
          = Salem-Spital, Bern 
          SH = Klinik Stephanshorn, St.Gallen
          ST = Klinik St. Anna, Lucerne
          Ø-CH = Swiss average 
          Ø-HH = Hirslanden Group average 

          Did you receive clear answers to your questions?

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              AA = Hirslanden Klinik Aarau 
              AK = AndreasKlinik Cham Zug
              BC = Clinique Bois-Cerf, Lausanne
              BI = Klinik Birshof, Münchenstein Basle
              BS = Klinik Beau-Site, Bern
              CC = Clinique Cecil, Lausanne
              GR = Clinique des Grangettes, Geneva

              HI = Klinik Hirslanden, Zurich 
              IP = Klinik Im Park, Zurich
              LC
               =  Clinique La Colline, Geneva
              LI
               = Klinik Linde, Biel
              MG = St. Anna in Meggen
              PM 
              = Klinik Permanence, Bern


              RO = Klinik Am Rosenberg, Heiden
              SA 
              = Salem-Spital, Bern 
              SH = Klinik Stephanshorn, St.Gallen
              ST = Klinik St. Anna, Lucerne
              Ø-CH = Swiss average 
              Ø-HH = Hirslanden Group average 

              Did you receive a clear explanation about the purpose of the medication that you were required to take after you returned home?

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                  AA = Hirslanden Klinik Aarau 
                  AK = AndreasKlinik Cham Zug
                  BC = Clinique Bois-Cerf, Lausanne
                  BI = Klinik Birshof, Münchenstein Basle
                  BS = Klinik Beau-Site, Bern
                  CC = Clinique Cecil, Lausanne
                  GR = Clinique des Grangettes, Geneva

                  HI = Klinik Hirslanden, Zurich 
                  IP = Klinik Im Park, Zurich
                  LC
                   =  Clinique La Colline, Geneva
                  LI
                   = Klinik Linde, Biel
                  MG = St. Anna in Meggen
                  PM 
                  = Klinik Permanence, Bern


                  RO = Klinik Am Rosenberg, Heiden
                  SA 
                  = Salem-Spital, Bern 
                  SH = Klinik Stephanshorn, St.Gallen
                  ST = Klinik St. Anna, Lucerne
                  Ø-CH = Swiss average 
                  Ø-HH = Hirslanden Group average 

                  How would you rate the organisation of your discharge?

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                      AA = Hirslanden Klinik Aarau 
                      AK = AndreasKlinik Cham Zug
                      BC = Clinique Bois-Cerf, Lausanne
                      BI = Klinik Birshof, Münchenstein Basle
                      BS = Klinik Beau-Site, Bern
                      CC = Clinique Cecil, Lausanne
                      GR = Clinique des Grangettes, Geneva

                      HI = Klinik Hirslanden, Zurich 
                      IP = Klinik Im Park, Zurich
                      LC
                       =  Clinique La Colline, Geneva
                      LI
                       = Klinik Linde, Biel
                      MG = St. Anna in Meggen
                      PM 
                      = Klinik Permanence, Bern


                      RO = Klinik Am Rosenberg, Heiden
                      SA 
                      = Salem-Spital, Bern 
                      SH = Klinik Stephanshorn, St.Gallen
                      ST = Klinik St. Anna, Lucerne
                      Ø-CH = Swiss average 
                      Ø-HH = Hirslanden Group average 

                      How did you find the duration of your hospital stay?

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                          AA = Hirslanden Klinik Aarau 
                          AK = AndreasKlinik Cham Zug
                          BC = Clinique Bois-Cerf, Lausanne
                          BI = Klinik Birshof, Münchenstein Basle
                          BS = Klinik Beau-Site, Bern
                          CC = Clinique Cecil, Lausanne
                          GR = Clinique des Grangettes, Geneva

                          HI = Klinik Hirslanden, Zurich 
                          IP = Klinik Im Park, Zurich
                          LC
                           =  Clinique La Colline, Geneva
                          LI
                           = Klinik Linde, Biel
                          MG = St. Anna in Meggen
                          PM 
                          = Klinik Permanence, Bern


                          RO = Klinik Am Rosenberg, Heiden
                          SA 
                          = Salem-Spital, Bern 
                          SH = Klinik Stephanshorn, St.Gallen
                          ST = Klinik St. Anna, Lucerne
                          Ø-CH = Swiss average 
                          Ø-HH = Hirslanden Group average 

                          Questions 1-5 are shown in averages. Every response category is assigned a value between 1 and 5 (1 = most negative answer; 5 = most positive answer) in order to calculate the average. For question 6 (duration of hospital stay), there were three answers to choose from: too short, just right, too long. In 2021, 196 hospitals took part in the National Patient Survey.