MCI Clinical Services Report 2022
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The Swiss National Association for Quality Development in Hospitals and Clinics (ANQ) measures patient satisfaction in Switzerland every two years using the National Patient Survey. This has been a key part of our quality management since 2011.
The results of the ANQ survey enable us to cater even better to our patients’ needs and, where necessary, develop targeted measures to improve our quality.
Thanks to the transparent publication of the measurement results per hospital, nationwide comparisons can be made between individual institutions. Positive or negative changes also become apparent over several years.
We have been subject to the national comparison since 2011. Patient satisfaction at Hirslanden is at a consistently high level and is above the average for Swiss hospitals.
The last patient survey with the ANQ short questionnaire was conducted in April 2023. The new, differentiated questionnaire Swiss PREMs will be used in the next survey in autumn 2025. This questionnaire consistently focuses on patient experience, or PREMs (patient-reported experience measures).
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
AA = Hirslanden Klinik Aarau
AK = AndreasKlinik Cham Zug
BC = Clinique Bois-Cerf, Lausanne
BI = Klinik Birshof, Münchenstein Basle
BS = Klinik Beau-Site, Bern
CC = Clinique Cecil, Lausanne
GR = Clinique des Grangettes, Geneva
HI = Klinik Hirslanden, Zurich
IP = Klinik Im Park, Zurich
LC = Clinique La Colline, Geneva
LI = Klinik Linde, Biel
MG = St. Anna in Meggen
PM = Klinik Permanence, Bern
RO = Klinik Am Rosenberg, Heiden
SA = Salem-Spital, Bern
SH = Klinik Stephanshorn, St.Gallen
ST = Klinik St. Anna, Lucerne
Ø-CH = Swiss average
Ø-HH = Hirslanden Group average
Questions 1-5 are shown in averages. Every response category is assigned a value between 1 and 5 (1 = most negative answer; 5 = most positive answer) in order to calculate the average. For question 6 (duration of hospital stay), there were three answers to choose from: too short, just right, too long. In 2021, 196 hospitals took part in the National Patient Survey.