The Hirslanden Group is committed to professional process management based on the ISO 9001:2015 standard. This process standard for service providers applies to all Hirslanden hospitals and the Corporate Office, meaning all of these business units also have ISO certification. Adherence to the standard is verified annually at all hospitals in the Group through external audits.The internal and external audits together also provide important pointers for optimising potential in our hospitals, the exploitation of which forms part of the ongoing improvement process.