Patient satisfaction

Patient surveys are an integral part of quality management at the Hirslanden Private Hospital Group. This is the only way to ensure that the hospitals continually improve in meeting the needs of patients and thus increase patient benefits. Hirslanden publishes the results of the comprehensive patient satisfaction survey on the “TRANSPARENCY WEBSITE”.

Since spring 2017, the Hirslanden Private Hospital Group has surveyed patient satisfaction according to the methods from Press Ganey. This supplements the “National Patient Survey” from the National Association for Quality Development in Clinics and Hospitals (ANQ), which all Hirslanden hospitals have taken part in since 2011.

Measuring in line with Press Ganey means the continuous improvement process is systematically implemented:

  • The measurement is no longer made only on specific dates (1 to 2 times per year), but continuously, through every patient receiving the survey. The results are therefore more meaningful.
  • The uniform and standardised measurement allows international benchmarking across all Mediclinic platforms and beyond.
  • The measurement results are analysed even more systematically than before in order to derive objectives and improvement measures from them.
  • Best practice is facilitated and encouraged between the three Mediclinic platforms.

The results of the Press Ganey survey are available on the “WEBSITE” created especially for the purpose.