The patient survey is a core part of the Hirslanden Group’s quality management efforts. It is the only way we can continually improve our ability to meet our patients’ needs and deliver ever greater patient value and benefits.

Press Ganey surveys – more than just patient satisfaction

With the assistance of Press Ganey, the Hirslanden Group has been gathering information about patient satisfaction since spring 2017. Every inpatient who provides their email address receives a survey to fill out when they are discharged from hospital, so data is collected all year round. This makes the results much more informative and relevant.

The approximately 70 questions in the Press Ganey survey enable Hirslanden to enquire about the quality of the medical care provided by the nurses and doctors, as well as the quality of the food, the cleanliness of the rooms and numerous other factors that can be observed and evaluated by patients during their stay in hospital.

Satisfaction & recommendation rate - Hirslanden Group

October 2021

93.3 Satisfaction rate

The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.

89.5 International Benchmark

The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.

92.4 Recommendation rate

The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.

87.8 International Benchmark

The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.

Satisfaction & recommendation rate for the Hirslanden hospitals

October 2021

1
Hirslanden Klinik Aarau
91.7 Satisfaction rate
93.2 Recommendation rate
2
Hirslanden AndreasKlinik Cham Zug
91.3 Satisfaction rate
92.7 Recommendation rate
3
Hirslanden Klinik St. Anna Luzern
91.5 Satisfaction rate
92.0 Recommendation rate
4
Hirslanden Salem-Spital Bern
91.1 Satisfaction rate
91.1 Recommendation rate
5
Hirslanden Klinik Permanence Bern
91.4 Satisfaction rate
92.4 Recommendation rate
6
Hirslanden Klinik Linde Biel
89.5 Satisfaction rate
90.6 Recommendation rate
7
Hirslanden Clinique Cecil Lausanne
93.9 Satisfaction rate
94.6 Recommendation rate
8
Klinik Hirslanden Zürich
92.1 Satisfaction rate
91.9 Recommendation rate
9
Hirslanden Klinik Im Park Zürich
90.1 Satisfaction rate
90.1 Recommendation rate
10
Hirslanden Clinique des Grangettes
96.2 Satisfaction rate
95.4 Recommendation rate
11
Hirslanden Klinik Stephanshorn
92.3 Satisfaction rate
91.8 Recommendation rate
12
Hirslanden Clinique Bois-Cerf
90.7 Satisfaction rate
89.1 Recommendation rate
13
Hirslanden Klinik Beau-Site
86.9 Satisfaction rate
84.8 Recommendation rate
14
Hirslanden Clinique La Colline
97.0 Satisfaction rate
97.5 Recommendation rate
15
Hirslanden Klinik Am Rosenberg
95.4 Satisfaction rate
93.0 Recommendation rate
16
Hirslanden Klinik Birshof
94.4 Satisfaction rate
95.5 Recommendation rate

Patient experience - Detailed results - Hirslanden Group

October 2021

88.2 General satisfaction
91.7 Admission
84.6 Rooms
84.7 Meals
89.1 Nursing staff
n/a Examination and treatment
n/a Visitors and family
91.1 Doctors
88.3 Discharge
87.3 Emergency department
88.7 Personal well-being
87.9 Further services

National satisfaction measurement according to ANQ

Hirslanden has also been measuring patient satisfaction since 2011 in accordance with the requirements of the ANQ (Swiss National Association for Quality Development in Hospitals and Clinics) and can therefore be accurately compared to other hospitals throughout Switzerland. The ANQ survey is conducted in September every year.

Patient satisfaction from the perspective of medical professionals